Jaime Maldonado Email & Phone Number

New York, Ny, Us

Gb

Walnut Creek, Ca, Us

I am currently managing a multidisciplinary UX team responsible for all customer-facing products and agent-facing applications. Evangelize the UX/UI design discipline, conduct qualitative/quantitative user-tests and competitive analysis, visual UI designs, verify legal compliances, and build wireframes, prototypes and user-flows. Conduct UX team bi-weekly 1:1 sessions, coaching, training, and reviews.• Mentorship and development of sr. and jr UX designers, researcher and writers.• Established DesignOps role to ensure continuity in tools, process intake and onboarding.• Streamline usability testing with tools such as UserZoom and crosspollination of team.• Responsible for the Accessibility Community of Practice (COP) for customer-facing products meeting WGAC standards with certifications.• Establishing and standardization of Design Thinking into Digital Strategy and SAFe.• Created and centralized a Design System team in partnership with Software Engineering.

Dallas, Tx, Us

Lead a UX team in the marketing department responsible for all customer-facing websites, applications, facilitating Design Thinking workshops and spearheading the creation of an innovation lab framework.• Using qualitative and quantitative research, several projects have been identified and prioritized by our c-level executives resulting in cost saving of $11 million.• Restructured the existing team – User Researcher, Strategy and Design. • Integration of User Centered Design processes and usability testing.• Established a Usability Lab with ability to capture video, audio of both desktop and mobile devices.• Responsible for the creation of Design Language System and a curriculum for evangelizing Design Thinking across the organization.• Champion the need for an innovation lab and digital transformation.• Owned the end-end Dealer and Customer Experience Journey.

Charlotte, North Carolina, Us

Coordinated and lead innovation workshops in North America and Europe. Managed enterprise level projects for aftermarket distribution supply chain and warranty. Lead human factors efforts for global engineering efforts and online digital efforts.• Reduced warranty costs nearly 50% and reduction of fulfillment from 3 months to 2 weeks.• Design language project and won the Honeywell User Experience Award.• Owned the aftermarket Master Distributor Customer Journey • Design and led Design Thinking workshops with executives resulting in international scale initiatives that removed redundancies, automated process, and reduced time to serve from 2 months to 5 days in the warranty process.

Dallas, Tx, Us

Dallas-Fort Worth, Texas, Us

Mentor Information Architects, Designers and Front-­‐End Developers to enhance AA.com, which at the time had an average of 1.6 million visitors and $35 million in revenue per day.• UX Leadership/Product owner/Roadmap and execution of the rebrand effort of aa.com and mobile.aa.com.• Consolidated all UX materials and established a UX Portal to house our Style Guides• Provided language translation and accessibility guidance• Design of Cross-sell booking of flight, hotels, and car rental• Increase conversion for Frequent Flyer applications from .5% to 1%

Irving, Texas, Us

In my role I led the UX efforts and Product management responsibilities.• Responsible for product vision and strategy• Hired Developers with Silverlight experience• Owned Product Backlog and agile ceremonies

Tolland, Ct, Us

In my role I led the UX efforts and Product management responsibilities.• Owned Product Backlog and agile ceremonies• Supported 20 developers and database administrator• UX work for all R&D and innovation projects

Bachelor'S Degree, User Experience

Associates, Computer Animation And Mulitmedia