Jaime Mata Email & Phone Number

As a motivational, resilient, and compassionate leader with an entrepreneurial mindset, consistently delivering more than expected, I am poised to make significant contributions within any organization. I am known for optimizing for efficiency and big-picture thinking with the ability to confidently navigate, translate, and deliver effective communications between internal and external stakeholders at all levels. I bring an intuitive action mindset that effectively determines innovative solutions to complicated business challenges. I have a natural talent for conversational selling of great products, ideas, and solutions and I have the reputation as a respected and supportive servant-leader who understands how to identify and retain exceptional talent. I engage stakeholders and gain buy-in through a focus on economic and financial benefits for each initiative. Finally, I have exceptional talent for hearing and identifying client pain points and synchronizing those with organizational goals and objectives.

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  Contact Center Sales Senior Management

  Allstate

  Jul 2010 - Present

  Company / Organization: Allstate Insurance Position / Title: Contact Center Sales Senior Manager, Bilingual, RemoteDates of Employment: 2012 to 2022Description: Here, I led a bilingual and English sales department comprised of 260 employees, including 12-20 sales managers with a budget of $1M - $2M for employee incentives and management. I was responsible for driving sales process, performance and employee satisfaction through effective hiring processes and establishment of evaluation of KPIs. I also managed an entire call center operation, including handling customer questions, complaints, and employee concerns.  Achieved top call center metrics for every KPI across three regions every year of tenure.  Increased revenue from 2021 by 21.6% by motivating leaders to exceed goals by setting ambitious but attainable performance sales targets, efficiency levels and customer satisfaction scores.  Improved policies in force by 12.1% by creating a Lead Management Sales Standard Process prioritizing customer service, client retention and product loyalty.

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  University Of Phoenix