Jaime Mayo Luna Email & Phone Number

Orange County, California Area

• Played key role in growing grassroots non-profit from its infancy to $2M organization in three years. Formulated policies and procedures for document and data collection within multiple programs at various sites. Ensured adherence to state/federal regulations and successfully facilitated program audits. Championed strategic planning by creating and executing objectives, strategies, and tactics to achieve long-term objectives. Wrote, successfully obtained, and guaranteed compliance with client-directed and program grants. • Produced and conducted ongoing multidisciplinary team meetings. Ran monthly staff meetings and trainings on personalities, self-care, goal setting, qualities of excellence, communication, and social work interventions and values. • Interviewed, hired, developed, coached, motivated, and supervised staff teams across several programs. Functioned as Field Preceptor supporting MSW, BSW, and BSN interns. Trained volunteers and community members to support organizational goals and activities. • Delivered case management, crisis intervention, and housing placement services to homeless population; verified eligibility, conducted pre-screening interviews to evaluate clients for program entrance/financial assistance, and secured documents. Monitored client needs, setting realistic goals within treatment plans using client-centered, strengths-based approach. Utilized trauma-informed care, motivational interviewing, stages of change, and level of care planning models. Led weekly education sessions for clients, maintained written case files, and entered client information into databases.

• Directed operations of multiple YMCA camps. Developed, monitored, and managed annual operating budgets in excess of $2M, including human resources, office administration, accounts payable, accounts receivable, payroll, and procurement. Provided day-to-day agency oversight and management of personnel, volunteers, finances, contracts, partnership development, and marketing. Accountable for policy and procedures, as well as national industry standards. Ensured successful accreditation from American Camping Association focusing on key aspects of camp operation, program quality, and the health and safety of campers and staff. Led efforts to establish safety committee with quarterly program area visits and ongoing trainings.• Created effective office systems. Implemented camp contract management system that included office reception, inquires, development of use agreements, coordination with program staff, group arrivals and departures, and camp evaluations. Delivered exceptional customer service. • Interviewed, hired, trained, supervised, motivated, and recognized staff with up to 60 members. Enhanced morale and productivity. Led new employee orientations. Provided meaningful feedback and evaluations. • Ensured accountability for program evaluation and improvement action plans. Developed comprehensive tracking systems, such as spreadsheets, checklists, and statistical monitoring of program outcomes.

• Instructed concept-based outdoor science education classes. • Supervised students while serving as a positive role model during cabin activities, meals, trails, and bedtime while supporting their physical, social, and emotional development. • Continually promoted life-long learning and respect for the environment.

Orange County, California Area

• Delivered case management services. Accurately assessed client needs and established realistic goals within treatment plan. Monitored families’ employment, finances, and program compliance. Provided advocacy and liaison services with community agencies.• Managed volunteers and community relationships. Trained and supervised volunteers and interns; provided training on organization’s role and activities. Maintained active community partnerships involving shared visibility, sponsorships, in-kind donations, service recognition, and community events. Supported fundraising events and donations. • Supervised weekend overnight operations of emergency housing units. Monitored safety of residents and addressed client needs by preparing meals, performing intakes, and handling emergencies.

Orange County, California Area

• Completed data entry, inventory control, shipping and handling, editing data entry, verifying various information through phone calls, and filing/clerical.

Greater Los Angeles Area

• Provided customer service, performed therapies (deep tissue massage, ultrasound, muscle stimulation), and executed clerical work

Master Of Arts, Education/Elementary Teacher Education

Ba, Social Sciences - Public And Community Service

Activities and Societies: Honors Thesis, Women's Crew

Hs Diploma

Activities and Societies: Health Careers Academy, Volleyball, Soccer, Health Occupation Students of America