Jaime Navidad Email & Phone Number

San Salvador, San Salvador, El Salvador

In this role I serve as a liaison with the company's clients and associates, developing relationships, providing guidance and advice and ensuring all of the clients and associates needs are being met.

In this role I help my team of DevOps engineers unblock stoppers, we help our teams by providing support to multiple projects, drafting quotes and assembling tailor-made cloud solutions for software applications to run on top of.

San Salvador, El Salvador

In this role I am responsible for:•Managing a team to achieve or exceed goals and key performance indicators by means of coaching and mentoring.•Ensuring that agents are informed and trained on product and system updates necessary to perform their tasks effectively.•Completing daily and weekly coaching sessions with the team.•Conducting business reviews and performance management activities to assist in the customer service agents continuous development.•Performing floor support duties as a subject matter expert on policy and procedural items and handling escalated calls when needed.•Assisting in queue management using the tools available to them and in coordination with Workforce Management.•Assisting with the preparation of business reports (which includes but is not limited to the agents KPI performance, scorecards, case analysis).•Attending internal and external calibration sessions and other client meetings.•Performing administrative and other similar tasks, as assigned.•Conducting team building activities and designing/supporting performance-based incentive programs in accordance with documented policies.•Ensuring that the agents conduct themselves in accordance with the Employee Handbook and other policies that may be enforced at any given time.•Scouting for agents that have a great potential to get promoted to other positions. Developing new leaders and analysts for the Company

San Salvador, El Salvador

Worked as a call center agent, my responsibilities included handling calls and inquiries via emails, maintaining knowledge bases and making suggestions to management as to where we can improve and simplify established procedures

Jacksonville, Florida, Estados Unidos

San Salvador, El Salvador

Bachelor'S Degree, International Relations And Affairs, Major In Leadership, Management And Corporate Innovation

Diplomatura, Automoción Y Mecánica Del Automóvil

High School Diploma