Jaime Rauso Email & Phone Number

Most recently responsible for saving a quarter million dollars in ARR in Q3 2024. This was done by managing and growing a portfolio of 2,000 US customer accounts, focusing on driving product adoption, customer success, and long-term retention. I build and nurture strong relationships with key decision-makers to ensure alignment with their business objectives and deliver tailored SaaS solutions. By identifying upsell and cross-sell opportunities, I help clients expand their use of our products while increasing revenue. I oversee the onboarding and implementation process, providing training and support to showcase the full value of the product. I manage contract renewals, negotiations, and churn risks, working closely with customers to meet their evolving needs. In collaboration with cross-functional teams such as sales, customer success, partnerships, and product, I ensure a seamless client experience. Leveraging CRM tools and data insights, I track account health, measure success, and drive continuous improvement to maintain high levels of customer satisfaction.

Austin, Texas, United States

Austin, Texas Metropolitan Area

Enthusiastically lead members through classes on strength and cardio. Provide energy and knowledge on human anatomy and movement patterns. Deliver feedback and analysis on form and movement.

Austin, Texas Area

Austin, Texas Area

Responsible for the mobility program. Maintain visibility on all new hires across the system, arrange corporate-approved trainings for franchise and corporate stores. Manage approved trainers and perform occasional trainings. Create an education program for trainers to implement in a clear and concise training session. Assess skills of new hires and audit previous trainees on their growth at their store. Maintain an ever-changing effective curriculum for the program that is scalable and understandable internally, while being safe and effective externally.

Red Bank, Nj And Austin, Tx

Recruited clients through different local athletic networks. Designed a personalized routine for each client. Adjusted routines as clients progressed through training. Focused on strength training, cardiovascular training, minor injury rehabilitation, and flexibility training.

Austin, Texas Area

Responsible for daily office upkeep, client correspondence, invoicing, and report writing. Calendar Management, acted as a gatekeeper to President

Middletown, Nj

Responsible for remote marketing and social media. Implemented social media platforms to increase customer base

Red Bank, Nj

Served as a coach and mentor to high school girls. Taught the fundamentals of women's lacrosse and basic responsibilities as a growing adult. Participated in parent-teacher meetings and mediated conflict between teammates.

Red Bank, Nj

Responsibilities include but are not limited to: research, public relations, email communications, correspondence, client service, graphic design. A direct point of communication for clients regarding current, past, and future projects. Provides assistance throughout processes such as graphic design, video production, script writing, and market research.

Reach out to scholars worldwide asking for articles. Once articles are recieved, edit and forward to supervisor. After the articles have been edited, they are put in the newsletter and the newsletter is sent out electronically once every two months.

Matthews, Nc

Coached the Womens Lacrosse team every weekday. Taught them basic skills and fundamentals of lacrosse. Also provided them with assistance in other areas of high school. Served as a mentour for high school girls.

Posted announcements on numerous websites about upcoming concerts. Also planned an entire show from choosing bands, to designing posters, to promotions, budgeting, and everything else in between.

Shadowed Donna and helped her promote for an 'Auction for the Arts' event. Was the voice for the social media pages, interacting with interested people and informing them on the event.

Bachelor’S Degree, Public Relations/Image Management, Intermediate Mandarin Chinese

Activities and Societies: Varsity Lacrosse team captain, 2012, 2013

Pre-Nursing Studies

Post-graduate program to complete clinical nursing pre requisites

Education record

High School