• Lead Mentor for Health Plan New Hires• Service Warranty Ambassador• Reporting Automation Project Team Member• Responsible for day-to-day client support activities within Prescription Benefit Management (PBM) of client’s Commercial and Exchange lines of business • Liaison between client and internal partners across all of CVS entities • Maintain positive and strong working relationships with both client and colleagues • Communicate effectively with a diverse teams and client contacts • Problem solve a multitude of issues to ensure client's members have access to care • Proactively maintain assigned projects within specified deadlines • Successful in work from home environment

• Responsible for day-to-day client support activities within Prescription Benefit Management (PBM) of client’s Commercial and Exchange lines of business • Liaison between client and internal partners across all of CVS entities • Maintain positive and strong working relationships with both client and colleagues • Communicate effectively with a diverse teams and client contacts • Problem solve a multitude of issues to ensure client's members have access to care • Proactively maintain assigned projects within specified deadlines • Successful in work from home environment

• Responsible for recruiting, training and managing volunteers and relationships for all of Arizona Events Group Events• Accountable for planning and coordinating Leadership Team meetings for Arizona Balloon Classic

• Sales team member, responsible for event order entry and providing outstanding customer service as a member of the Bright call center including conducting showroom design appointments, processing payments, and building relationships to produce over $300,000 in rentals annually• Communicate effectively with a diverse team of personalities and communication styles• Develop strong relationships with clients to evaluate client needs to determine and suggest appropriate rental needs for their events• Work with several teams including sales, inventory and operations teams to provide all necessary information for successful execution of the events• Team PHX Web lead responsible for being liaison between web team and all members at the Phoenix location regarding issues that are website/app• Implementing Predictive Index trainings with key employees at PHX location and all Business Development Team members across network

• Responsible for planning and implementing Client Summit in conjunction with the Mardi Gras experience• Accountable for planning and coordinating elements of the event including, but not limited to securing hotel room blocks, programming, etc.

•Oversees the development, execution and assessment of campus visit & event strategies across all ASU locations and off-campus venues.•Oversees the strategic use of the campus visitors’ center for admissions & recruitment programming.•Oversees the development, execution & assessment of peer recruitment initiatives that include the Office of Admission Services enrollment coaching programs and incorporates current university students into recruitment & admissions communication & activities.•Works directly with recruitment team leadership to ensure that freshman, transfer & international student needs are met through peer recruitment initiatives & campus visit event programming.•Works with marketing & database management teams to develop, execute & assess communication associated with campus visits & events, as well as personal communication utilized in peer recruitment initiatives.•Assists with & plans, directs & reviews the activities & operations of the department.•Supervises, hires, trains, and evaluates assigned staff. Works with employees to correct deficiencies & recommends & implements corrective action & discipline.•Oversees & participates in planning, developing & administering department budget.•Conducts and assists with the development of long- & short-range goals.•Develops objectives & activities based on department goals.•Represents the college/department and serves on various department and university committees.•Serves as representative of the University at state, regional and national organizations, boards, councils, & committees as assigned.•Acts as liaison with the community, students, faculty, & staff in facilitating university programs.•Develops, maintains & implements department policies & procedures.•Manages the design, development & coordination of projects.•Provides advice and information on department programs, policies and activities.

•Manage the strategic and functional use of the Tempe campus visitors’ center for recruitment and admissions related programming.•Supervise and train the campus visit and event coordinators on each ASU campus.•Serve as the advisor for the Devil’s Advocates peer recruitment organization.•Assists in the management of the undergraduate admissions enrollment coaching program.•Monitors project work in progress and upon completion.•Implement corrective action as required.•Participate in planning, developing and administering department budget•Prepare or coordinate preparation of reports; analyzes and interprets statistics, data, trends and management planning data for predicting resource needs and developing long range plans.•Conducts and assists with the development of long- and short-range goals.•Develop objectives and activities based on department goals.•Develop, maintain, and implement department policies and procedures.•Serve as a representative of the University at state, regional and national organizations, boards, councils and committees as assigned.•Represents the college/department and serves on various department and university committees.•Act as liaison with the community, students, faculty, and staff in facilitating university programs.•Develop, implement, and evaluate department programs.•Assist in the design, development and coordination of projects.•Resolve problems and issues affecting the department and recommends measures to improve the effectiveness and efficiency of the department.

•Supervise, train & evaluate two Program Coordinator positions within Campus Visits & Events•Coordinate daily campus visit, “Experience ASU” programs on Tempe campus•Assist in planning & implementation of new large scale events both on & off campus•Advise, train, & mentor Devils’ Advocates, a paraprofessional student organization of 150+ members who are Campus Tour Guides•Evaluate, assess & analyze program effectiveness to develop & implement improved methods in accordance with departmental goals•Collaborate & maintain positive relationships with university staff (both academic & non-academic), faculty & outside/community agencies for campus visit & event processes to facilitate objectives of various programs•Developed & coordinated largest event to date, “More to Explore” program on Tempe campus•Ensure visitor satisfaction & resolve all concerns/complaints both in person & by phone•Assist team members with troubleshooting, managing workload & daily tasks•Conduct annual evaluations for all presentation staff on UIS performance•Prepare budget recommendations & establish budget control systems for student organizations•Develop, implement, and/or revise program goals & objectives•Maintain appearance & reservations of amphitheater presentation space•Contribute postings on Experience ASU Tempe campus Facebook page•Participated in CRM planning, implementation & current serve as super user team for department and division•Train & evaluate new staff on daily Undergraduate Information Sessions (UIS), ensure accuracy & quality•Encourage staff to obtain Green Devil Award for Sustainable Events when possible•Communicate with staff, students, & others to provide technical advice & problem solving assistance•Planned, established, implemented, coordinate, and market for guided skateboard tour of campus•Created & implemented admitted student programming for Tempe campus•Coordinated renovation of amphitheatre presentation space & information desk

•Coordinated daily campus visits including group visit activities, Select Saturdays, & open houses at Tempe campus•Served as Spirit Captain for unit to encourage school spirit & planned spirit activities throughout the year•Conducted quarterly evaluations for all presentation staff on UIS performance•Developed, implemented and/or revised program goals & objectives•Maintained appearance of amphitheater presentation space•Prepared budget recommendations & establish budget control systems for Campus Visits & student organizations•Served as Site Manager for department’s participation in annual Homecoming Block Party 2010, 2011, & 2012•Obtained Gold Green Devil Award for sustainable practices at Homecoming Block Party in 2010, 2011, & 2012•Communicated with staff, students, & others to provide technical advice & problem solving assistance•Prepared annual program reports, budget updates & records on program activities•Developed & wrote communications & promotional literature for distribution •Expanded & facilitated professional development trainings•Fund-raised on United Way Campaign committee & raise over $600 in 2010 (over double of previous year)•Assisted with incomplete application & cancelled orientation calls•Aided with recruitment events including televised phone-a-thon•Assembled program reports for each subset of position at the end of each fiscal year•Participated in Courtesy Committee helping to engage office culture & build a sense of camaraderie among staff•Oversaw and scheduled practicum student within CV&E

The immediate Past President will serve as a voting member of the Executive Board, serve as a consultant for the current President and Chair the Nominating Committee.

The President is responsible for administering all activity of the organization. The President may establish committees and appoint chairs and ex officio members of the Executive Board as deemed necessary by the Executive Board. The President is responsible for ensuring that all Members of the Board are aware of and fulfill their governance responsibilities and conduct business effectively and efficiently. The President presides over the meetings to encourage CIVSA Board Members to participate in discussion and arrive at decisions in an orderly, timely and democratic manner. The President ensures that procedures are in place for effective recruitment, training and evaluation of board members.

The President Elect will assume all powers and prerogatives of the President in the absence of the President and if the President is unable to complete the term of the office. The President Elect will prepare for his/her presidential year and take the office of President as the last item of business at the Annual Conference. He/she will chair a Membership Committee to coordinate membership retention and recruitment activities with the Regional Directors and maintain membership records in conjunction with the Association Management. The President Elect will ensure that the Association Management has prepared and distributed a monthly Membership Report to all members of the Full Board. The President Elect is also responsible for welcoming first-time attendees at the Annual Conference.

The Secretary shall keep a complete record of all meetings of the Association and the Executive Board, prepare any official correspondence and maintain communication with all committees and officers and report to the General Membership any actions taken by the Executive Board. The Secretary shall act as Parliamentarian at all Association meetings using Robert’s Rules of Order as a guideline. The Secretary will maintain the CIVSA Operations Manual and make revisions as needed. The Secretary shall chair the Bylaws Committee when necessary and recommend appropriate changes to the Executive Board for consideration to be followed by a vote of the general membership at the next Annual Conference. The Secretary shall assist the annual conference planning committee on schedule of events and act as a liaison of the Executive Board as needed by the Conference Chair.

I ensure guests visiting Topgolf have a great experience from the time they walk in the door, until they leave.

•Assisted team members with troubleshooting, managing workload, and other daily tasks•Performed student recruitment activities primarily for MN, WI, and SC by conducting telephone follow up with students to answer routine inquiries and also assist with incoming telephone calls from all 10 current Insight schools•Trained new hires and ensure quality assurance for team•Assisted prospective students with application, class registration, and document submission processes•Developed and assisted in implementing team building and motivation activities to maximize service quality and effectiveness•Assisted in collecting applications, transcripts, along with verifying enrollment and admission information or applications as needed•Performed clerical and administrative functions such as word processing, data input, file management, and preparation and distribution of correspondence to support the student admissions process•Compiled and maintained information in a tracking system to ensure that admissions information is accurate, timely, and effective

•Met & exceeded quota/revenue target for net activations, customer renewals, accessories, handset, & enhanced services monthly•Demonstrated equipment functions & network capabilities while performing rate package evaluations & proposing solution that best benefit the company & the customer•Maintained and grew existing customer base•Contacted existing customers for contract renewals, various data, accessory, and handset selling opportunities•Ensured customer satisfaction & resolved all customer concerns/complaints both in person and by phone•Accurately processed customer transactions & reconcile daily cash receipts•Remained current on all wireless products, services, industry & competitive trends•Attended all applicable trainings/meetings

•Reviewed, evaluated, and made decisions on freshman applications from the following states: AL, AK, AZ, AR, CA, CO, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VI, VA, WA, WV, WI, & WY•Responsible for Counselor-of-the-Day coverage•Assisted with campus-cased recruitment events and present at question and answer sessions

•Provided information to, and read applications for, domestic incoming freshman and transfer students from two and four year institutions•Represented MSU at college fairs (NACAC, MACAC, NSSFNS, & NEACAC)•Served as the liaison between the Office of Admissions, the College of Natural Science and LBC•Gained thorough knowledge of 17 academic colleges, various departments and programs, and residential programs that comprise undergraduate opportunities at MSU•Served on Alumni Distinguished Scholarship Selection Committee•Advised LBC admitted students during their summer Academic Orientation Program (AOP)•Recruited high school seniors through various outreach programs and presentations•Traveled in the following areas: Illinois (Chicago and Suburbs), Massachusetts, New Hampshire, Maine, Rhode Island, Michigan, New Jersey (Atlantic City), New York (Buffalo and New York City) •Arranged travel itineraries and programs for territories, including school visits and college fairs •Organized and administer prospective student and yield meetings •Presented college preparation sessions for an area high school•Presented information regarding college preparation for prospective applicants•Utilized printed literature from various academic departments to promote academic programs•Answered questions regarding application process, timelines, student life, and items related to pre-college, college, and post college experiences•Coordinated meetings with high school guidance counselors to discuss the MSU application process, highlights of university, and feedback regarding interaction with students and guidance staff•Participated in prospective and admitted student programs•Advocated for academic and extracurricular activities affiliated with Big Ten Universities, and specifically with MSU

•Recruited science and math undergraduate students to LBC and MSU•Traveled in and out-of-state for college fairs and secondary school visits•Participated in Junior Parent/Student College Nights at area high schools•Conducted individual student/family meetings and interviews•Served as active member on the Diversity Advisory Counsel•Managed admissions and wait-list for LBC incoming freshman and transfer students•Predicted, calculated, and tracked yield and retention rates for LBS freshman class using Fast Internal Semester History (FISH)•Used Electronic Student Academic Folders (ESAF) and Student Information System (SIS) software•Performed academic and extracurricular analysis of prospective undergraduate students•Made initial application decisions and provided transcript analysis of prospective students•Worked closely with MSU Office of Admissions counseling staff to help make application decisions•Redesigned and evaluated current prospective student programs•Created and designed admitted student program, “Inside Lyman Briggs”•Planned and coordinated on-site and outreach programs•Assisted in coordinating student tours with student leaders from Lyman Briggs Ambassadors•Developed a prospective student database and tracking system•Managed letters to prospective students from current MSU student organizations•Provided academic advising for freshman and sophomore students during the academic school year•Participated in Michigan State’s Academic Orientation Program (AOP)•Handwrote personal letters and performed mass mailings•Coordinated informational meetings and brainstorming sessions•Helped with web-based and telephone troubleshooting•Kept records of prospective families•Spoke publicly for audiences ranging from 20-200 people