• Operates as a senior technical writer with the ability to formalize comprehensive documentation that meets organizational standards• Translates complex information into simple, polished, and engaging content into easy-to-understand language for internal and external clients • Gathers information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation• Produces and reviews customer-facing documents for 20+ clients; Delivers documents to clients with guaranteed satisfaction; Reviews 1500+ documents annually to ensure the accuracy of information; Oversees multiple deliverables with frequent deadlines while maintaining the integrity and quality of work • Creates presentations with tangible and historical data that are reviewed with the senior leader to assess team performance and identify improvement opportunities • Determines the best strategies for process improvement and documentation standards

• Served as a technical communicator with the proven ability to write and review documents including standard operating procedures, alarm response procedures, and maintenance and testing procedures• Monitored compliance with Writer’s Guide using Microsoft SharePoint workflows and electronic document management systems; Adjuicated proper integration of engineering and design changes within technical documents and manuals• Collaborated with writers and engineers to guarantee updates and corrections displayed honesty and maintained integrity within the changed documents; • Established procedure Writer’s Guide to standardize writing styles and formatting, define technical terms, and maintain consistency among all writers; Translated procedures into word templates to set structure and uniformity in completed work product• Designed training materials for new employees; Identified and communicated software updates to developers to support team efficiency; Orchestrated delivery of 50K+ documents and adhered to tight deadlines and budgets• Identified areas of opportunity in processes and made recommendations to the senior leadership team for action plans

• Pioneered new tools to manage monthly inventory audits; Identified and reconciled inventory gaps while conducting periodic audits • Selected appropriate medicine for patients and measured dosages to fill prescriptions; Informed patients of dosing instructions, interactions, and side effects of prescriptions• Collaborated with physician offices to request refills, clarify prescriptions, and address potential patient problems • Responded to patient inquiries and resolved issues when they arose; Demonstrated ability to manage the daily requisition of pharmaceuticals and office supplies