Jaime Wilgus Email & Phone Number

Joint Base Mcguire-Dix-Lakehurst

87th Medical Group; Mental Health OMRS• Front line administrative technician for customer service and reception • Answering multi-line telephone systems and voicemails• Documenting patient phone and in person communication correspondence• Organizing, filing and uploading patient documentation into medical data portals• Booking, canceling and rescheduling patient appointments (1,250 monthly) for various evaluations and sessions• Maintaining multiple group class schedules and sending virtual patient reminders and information • OMRS 3ed Quarter Civilian Category 1 Award (July-September 2020)• 87 MDG's 4th Quarter Team Award (October-December 2020)• AMC’s USAF Surgeon General Clinic of the Year Award 2020

Trenton, New Jersey

• Foster and develop positive customer relations by providing courteous, prompt and proactive customer service.• Supports inbound and outbound requests via phone, email or customer portal. • Able to meet specific deadlines for customer satisfaction. • Ensures high level of case logging accuracy.• Generating daily reports via Microsoft Excel to preserve and coordinate customer accounts. • Maintain professional level in all customer and sales personnel contacts.

Dover, Delaware

Licensed in Property & Casualty. Bank Certified.Billy Reese Agency• Manage customer accounts, set service requests, and coordinate appropriate resources to meet customer needs for their home, auto, life, and health insurance policies • Develop leads, schedule appointments, market applicable products and services• Provide prompt, accurate, and friendly customer service—responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification• Answer, screen, and forward incoming calls• Member of team that achieved Million Dollar Round Table (x2) and President’s Club Awards

Brunswick, Ohio

• Manage initial customer interactions—greeting and directing visitors, providing introductory information, and routing requests to the appropriate party (sales, customer service, etc.)• Manage executive calendars by scheduling meetings and updating appointments• Screen and forward incoming calls• Receive and sort daily mail and deliveries

Bachelor’S Degree, Human Development And Family Studies, Family Life Education

The National Society of Leadership and Success Alumni Kent State International Mentor Member of Alpha Phi Sorority Extreme Home Makeover.

Certificate, Grit Resilience Support Coach

Greater Resilience Intervention Team Established to train volunteers in the community to promote wellness and resilience among fellow.

High School Diploma