Jaime Wong Pagano Email & Phone Number

Richmond, California, United States

Multidisciplinary engineering and environmental services firm addressing challenges faced by designers and policymakers.• Collecting and conducting QA on storm drain asset data using GPS, ensuring accurate documentation of size, condition, and flow attributes. The project encompasses approximately 7,000 assets, with daily output consistently exceeding the target of 60 assets by an average of 17%.• Collected pavement core samples for pavment structural analysis.• Reviewed project documentation, including Environmental Database Reports and Vicinity Maps.• Processed and analyzed pavement data in Excel to assess pavement conditions.

B2B software development company specialized in IT staff augmentation and dedicated software development teams.• Played a key role on an international team developing a procurement and inventory management app for a global oil and drilling contractor, designed for use in over 300 oil rigs and warehouses across 14 countries.• Served as an in-house consultant in Houston, Texas for two months, leading the first phase of the app's international launch in West Asia, ensuring effective communication and customer success.• Engaged with over 35 stakeholders, including upper management and end-users, to gather and analyze requirements, document change requests, and ensure successful solution implementation and adoption, resulting in high customer satisfaction and timely deliverables.• Conducted root cause analyses of bugs using data from QA, UAT, and Production environments, resolving issues to enhance user experience, reduce downtime, and improve overall app functionality.• Tracked team metrics for a 17-person team and presented functionality demos, development statuses, and analyses to client teams and upper management, ensuring transparency, accountability, and alignment with client expectations.

Lima, Peru

• Drafted strategic articles in WordPress, applying SEO and on/off-page link building to assist with e-commerce strategies.

Lima, Peru

• Standardized and improved portfolio profit reports, and co-developed a model in Microsoft Excel to analyze investments, which was then used to assess potential investments and educate clients.• Led project to create an executive education database, as part of a client wealth management & family governance program.

Piura, Peru

Short internship for Bachelor's thesis:• Documented and analyzed then-current metrics for determining table grapes' quality, in order to develop an improved system.• Enacted a new sampling methodology based on research and experimentation.• Mapped all the process related to sampling collection to determine the root cause of the discrepancies and production output.

Industrial & Systems Engineering

Exchange Program, Management Engineering

Global And Regional Sustainable Engineering Program

Two week exchange program focused on sustainability and current world problem solving.