Jaime Alberto Zapata Jimenez Email & Phone Number

Itagüí, Co

Medellín, Antioquia, Colombia

As a Tier II Application Support Specialist at Neostella, I am responsible for ensuring the smooth operation of our software, Neodeluxe, by leveraging my expertise in Coralogix, Filevine, and AWS. Since joining the company in January 2024, I have taken on several key responsibilities:Main User of Coralogix: I am the primary user of Coralogix, where I create and manage dashboards to monitor application performance and identify errors. This enables proactive issue detection and… Show more As a Tier II Application Support Specialist at Neostella, I am responsible for ensuring the smooth operation of our software, Neodeluxe, by leveraging my expertise in Coralogix, Filevine, and AWS. Since joining the company in January 2024, I have taken on several key responsibilities:Main User of Coralogix: I am the primary user of Coralogix, where I create and manage dashboards to monitor application performance and identify errors. This enables proactive issue detection and resolution.API Integration: I facilitate and manage the connection between client platforms and the Filevine API using AWS as an intermediary, ensuring seamless data exchange and functionality.Issue Management: I monitor and address issues across both QA and production environments, collaborating closely with the development team to resolve bugs and enhance software performance.Customer Support and SLAs: My role includes improving customer support processes and meeting Service Level Agreements (SLAs). I also create and maintain documentation related to my role in Confluence to facilitate knowledge sharing and operational efficiency.Project Management Tools: I manage projects and track tasks using Zendesk for support tickets, Jira Service Desk for internal bug tracking, and Trello for personal task management.Collaboration with Project Managers: I work closely with project managers to ensure that application support aligns with project goals and timelines, providing regular updates and feedback.IT Support: In addition to my primary role, I provide IT support for platforms, hardware, and networks as needed, depending on my availability.My background as a mathematics and physics teacher for 17 years has honed my communication skills, assertiveness, patience, and ability to explain complex processes clearly and effectively. Show less

Medellín, Antioquia, Colombia

In my current role as a Tech Support Representative at Lean Tech, I provide comprehensive support as a third-party service provider for Trimble and their ELD (Electronic Logging Device) devices. This involves assisting drivers, administrators, and technicians in processes related to the configuration, usage, and physical installation of ELD devices.Key Responsibilities:Offer technical support for Trimble ELD devices, addressing inquiries related to setup, usage, and physical… Show more In my current role as a Tech Support Representative at Lean Tech, I provide comprehensive support as a third-party service provider for Trimble and their ELD (Electronic Logging Device) devices. This involves assisting drivers, administrators, and technicians in processes related to the configuration, usage, and physical installation of ELD devices.Key Responsibilities:Offer technical support for Trimble ELD devices, addressing inquiries related to setup, usage, and physical installation.Collaborate closely with drivers, administrators, and technicians to troubleshoot and resolve issues promptly.Provide clear and concise instructions to ensure effective use of ELD devices and troubleshoot any technical challenges.Maintain a customer-centric approach, ensuring high levels of satisfaction and resolution in every interaction.This experience has further honed my technical support skills, allowing me to contribute to the seamless operation of TRIMBLE ELD devices and ensuring the satisfaction of end-users through effective problem-solving and assistance. Show less

As the IT Help Desk Manager at RedValley, I assumed a leadership role. This journey began with my role as an IT Assistant and rapidly progressed to the managerial position, reflecting my commitment and contributions to the team.Key Responsibilities and Achievements:Providing guidance and support to ensure effective help desk services.Optimized IT support processes, resulting in a significant reduction in response times and increased customer satisfaction.Collaborated… Show more As the IT Help Desk Manager at RedValley, I assumed a leadership role. This journey began with my role as an IT Assistant and rapidly progressed to the managerial position, reflecting my commitment and contributions to the team.Key Responsibilities and Achievements:Providing guidance and support to ensure effective help desk services.Optimized IT support processes, resulting in a significant reduction in response times and increased customer satisfaction.Collaborated with cross-functional teams to identify and address systemic IT issues, contributing to overall system reliability.Developed and conducted training programs for the help desk team, fostering continuous improvement and skill development.Acted as a liaison between end-users and the IT department, ensuring clear communication and swift issue resolution.Notable Achievements as IT Help Desk Manager:Administered multiple platforms, including Google, Adobe, Zoom, Ringcentral, and FreshService.Configured the FreshService ticketing platform and organized workflows, enhancing the efficiency of help desk operations.This role allowed me to leverage my educational background and teaching experience, showcasing adaptability and proficiency in managing diverse IT platforms to streamline operations effectively. Show less

Medellín, Antioquia, Colombia

In my initial role at RedValley as an IT Assistant, I contributed to various aspects of the IT infrastructure, gaining hands-on experience in troubleshooting and technical support.Key Responsibilities:Provided technical assistance to end-users, addressing hardware and software issues.Assisted in the implementation of IT projects, contributing to the overall improvement of the company's technological capabilities.This transition in my career allowed me to leverage my… Show more In my initial role at RedValley as an IT Assistant, I contributed to various aspects of the IT infrastructure, gaining hands-on experience in troubleshooting and technical support.Key Responsibilities:Provided technical assistance to end-users, addressing hardware and software issues.Assisted in the implementation of IT projects, contributing to the overall improvement of the company's technological capabilities.This transition in my career allowed me to leverage my educational background and teaching experience to excel in the IT field, contributing to the effective management of IT support services and the advancement of the company's technological capabilities at RedValley. Show less

Sabaneta, Antioquia, Colombia

During my tenure as a full-time Math and Physics teacher at Colegio Campestre el Remanso, I undertook the responsibility of instructing students in both middle and high school levels.Key Responsibilities and Achievements:Developed and executed comprehensive lesson plans for both Mathematics and Physics, tailored to the academic levels of middle and high school students.Employed innovative teaching methods to foster a dynamic and interactive learning environment, promoting a… Show more During my tenure as a full-time Math and Physics teacher at Colegio Campestre el Remanso, I undertook the responsibility of instructing students in both middle and high school levels.Key Responsibilities and Achievements:Developed and executed comprehensive lesson plans for both Mathematics and Physics, tailored to the academic levels of middle and high school students.Employed innovative teaching methods to foster a dynamic and interactive learning environment, promoting a deeper understanding of mathematical and physical concepts.Provided individualized support to students, addressing their unique learning needs and facilitating academic growth.Collaborated with colleagues to align curriculum materials, ensuring a cohesive and progressive educational experience.Actively participated in school activities and initiatives aimed at enhancing the overall educational environment.Noteworthy Contribution During the Pandemic:Assumed a leadership role during the pandemic, taking responsibility for training fellow educators in the effective use of virtual teaching tools.Successfully configured the school's virtual educational platform using Google Classroom, ensuring a smooth and efficient transition to online learning for the entire institution.This additional responsibility showcased my adaptability and commitment to ensuring a seamless educational experience, even in challenging circumstances. Show less

Medellín, Antioquia, Colombia

Refuerzate Private Classes is a company that offers educational products in all areas of knowledge with multiple professionals willing to help with specific issues.As the owner of Refuerzate Clases Particulares, I spearheaded a dynamic venture providing educational services across various disciplines. Our company was dedicated to offering tailored educational products, leveraging a team of skilled professionals ready to assist students with specific academic challenges.Key… Show more Refuerzate Private Classes is a company that offers educational products in all areas of knowledge with multiple professionals willing to help with specific issues.As the owner of Refuerzate Clases Particulares, I spearheaded a dynamic venture providing educational services across various disciplines. Our company was dedicated to offering tailored educational products, leveraging a team of skilled professionals ready to assist students with specific academic challenges.Key Responsibilities and Achievements:Founded and managed Refuerzate Clases Particulares, a private tutoring company, with a focus on delivering high-quality educational support in diverse subject areas.Developed and implemented a strategic vision for the company, aligning services with the specific needs of students seeking personalized assistance.Collaborated with a team of professionals to ensure the delivery of effective and targeted educational solutions.Established a reputation for excellence in academic support, attracting a diverse clientele seeking assistance in various areas of knowledge.This entrepreneurial experience allowed me to cultivate leadership and management skills, emphasizing the importance of personalized education to meet the unique needs of students. The venture demonstrated my commitment to providing valuable educational resources and support within the community. Show less

Medellín, Antioquia, Colombia

During my time as a full-time Math teacher at Colegio Calasanz, I held the responsibility of instructing students in 10th and 11th grade. This role encompassed teaching a comprehensive curriculum covering Mathematics, Statistics, and Geometry.Key Responsibilities and Achievements:Developed and executed lesson plans that encompassed the subjects of Mathematics, Statistics, and Geometry, tailored to the academic needs and developmental stage of 10th and 11th-grade… Show more During my time as a full-time Math teacher at Colegio Calasanz, I held the responsibility of instructing students in 10th and 11th grade. This role encompassed teaching a comprehensive curriculum covering Mathematics, Statistics, and Geometry.Key Responsibilities and Achievements:Developed and executed lesson plans that encompassed the subjects of Mathematics, Statistics, and Geometry, tailored to the academic needs and developmental stage of 10th and 11th-grade students.Employed varied teaching methodologies to promote a dynamic and interactive learning environment, enhancing students' grasp of complex mathematical concepts.Provided academic guidance and support to students, fostering an atmosphere conducive to effective learning and skill development.Collaborated with fellow educators to coordinate curriculum alignment and ensure a cohesive educational experience for students.This experience at Colegio Calasanz further refined my instructional skills and strengthened my ability to deliver high-quality education across multiple mathematical disciplines. My commitment to creating an engaging and supportive learning environment remained paramount throughout my tenure. Show less

Medellín, Antioquia, Colombia

As a dedicated Mathematics and Statistics Teacher at Colegio Padre Manyanet, I played a vital role in shaping the academic experiences of students in 8th, 9th, 10th, and 11th grades. During my tenure, I successfully delivered comprehensive instruction in both mathematics and statistics, fostering an engaging learning environment.Key Contributions:Designed and implemented lesson plans that catered to the diverse learning needs of students, ensuring a well-rounded understanding of… Show more As a dedicated Mathematics and Statistics Teacher at Colegio Padre Manyanet, I played a vital role in shaping the academic experiences of students in 8th, 9th, 10th, and 11th grades. During my tenure, I successfully delivered comprehensive instruction in both mathematics and statistics, fostering an engaging learning environment.Key Contributions:Designed and implemented lesson plans that catered to the diverse learning needs of students, ensuring a well-rounded understanding of mathematical concepts.Leveraged innovative teaching methods and technology to enhance classroom engagement and facilitate a deeper comprehension of complex mathematical and statistical principles.Provided individualized support to students, fostering a positive and inclusive atmosphere for learning and skill development.Collaborated with colleagues to develop and align curriculum materials, contributing to a cohesive and progressive educational program.Played a pivotal role in organizing and overseeing the implementation of the "Proyecto Empresarial" event—a cross-disciplinary project undertaken by students in higher grades, integrating multiple areas of study within the school.This experience honed my ability to communicate complex concepts effectively, adapt to diverse learning styles, and contribute to the overall academic development of students. My involvement in the "Proyecto Empresarial" event showcased my dedication to fostering a holistic educational experience that extends beyond traditional classroom boundaries. Show less

Medellín, Antioquia, Colombia

In my role as an Actuary at ABOGADOS JAIME HUMBERTO SALAZAR BOTERO, I was responsible for conducting pension revaluations within the social security framework. My primary focus was to meticulously assess cases to determine the feasibility of legal actions, including filing correction requests or pursuing legal claims.Key Achievements:Conducted thorough analyses of pension situations, identifying potential irregularities and correction opportunities.Collaborated closely with… Show more In my role as an Actuary at ABOGADOS JAIME HUMBERTO SALAZAR BOTERO, I was responsible for conducting pension revaluations within the social security framework. My primary focus was to meticulously assess cases to determine the feasibility of legal actions, including filing correction requests or pursuing legal claims.Key Achievements:Conducted thorough analyses of pension situations, identifying potential irregularities and correction opportunities.Collaborated closely with the legal team, providing technical reports and specialized advice related to pension revaluations.Actively participated in strategic decision-making, offering well-founded recommendations based on current social security regulations and practices.Contributed to case success by ensuring accurate and compliant pension revaluations.This experience allowed me to develop advanced analytical skills and a deep understanding of social security regulations and procedures. I take pride in having contributed to the legal team's effective defense of clients' rights in the pension field. Show less