Jaimie Johnson Email & Phone Number

Tampa, Florida, United States

- Managed a meal replacement weight loss program for a bariatric center.- Launched a new meal replacement weight loss program for a bariatric surgery center. Created technical documents for the center, including program information forms, as well as agreement and consent forms.- Pitched patients ineligible for weight loss surgery the meal replacement program to begin weight loss.- Tracked patient weight loss metrics through Key Performance Indicators (KPI) reports in Microsoft Teams.- Scheduled patient appointments, checked patients in and out of the clinic, resolved patient complaints, communicated with pharmacies regarding medication and insurance verification, and prepared medical assistants for weekly patient weigh-ins.- Ordered and stocked Robard meal replacement products for the clinic.

Tampa, Florida, United States

- Registered patients in ER triage and ambulance trauma corridor at St. Joseph’s Hospital.- Registered patients to the Emergency Department (ER); organized patients between pediatric and adults, and urgency of care.- Printed patient armbands upon arrival to the ER and directed EMS to patient room assignments. Scanned insurance and other patient intake forms with urgency and accuracy. Received dispatch information through pager to prepare for patient arrival.- Registered trauma, Baker Act, Marchman Act, overdose, cardiac alert, stroke alert, and other urgent patients in timely and accurate manner to prevent delay in patient care.- Scanned insurance and identification for billing and payments. Corrected patient accounts through DNFB reports.

Chicago, Illinois, United States

- Assisted clients in enrolling in Medicare Advantage benefit plans, and discussed the difference between MA, MAPD, PDP, and Medigap plans. Resolving complex issues with customers such as Part D and Part B penalties.- Sold Medicare Advantage (MA) insurance plans to Medicare and Medicaid beneficiaries. Appointed to sell plans for: UnitedHealthcare, Anthem, Humana, Aetna, Kaiser Permanente, Wellcare, and Cigna- Convinced clients to enroll in pharmacy delivery programs to reduce cost of prescription medications and increase access to medications to promote good medication management.- Evaluated client needs and promote plans that increase dental, hearing, and vision benefits and reduce spending costs on prescriptions medications, co-pays, deductibles, and outpatient services, and other out-of-pocket expenses.- Explained insurance policy, regulations, and other plan benefits to educate members.- Remained current and adherent to all rules and regulations administered by Centers for Medicare & Medicaid Services and insurance carriers.

Tampa, Fl

• Built rapport and trust with student and cultivated supportive and motivating relationships with customers.• Controlled a database in Salesforce of 200+ student accounts in various stages of program completion and led team in highest enrollments over one year period.• Communicated between various internal departments and client institutions to resolve student academic and financial issues.• Created technical documents to train 20-30 new representatives in client policies and provided templates to eliminate redundant tasks. Used project plan to streamline weekly tasks and activities and meet deadlines.• Used data reports and Excel spreadsheet to identify and resolve errors in customer files, track projects, create status reminders.• Researched and resolved all student problems, complaints, or errors within 24-48 hours.• Used project plan to streamline weekly tasks and activities and meet deadlines.• Collected and analyzed data in Excel spreadsheets and database to track program student courses, materials, funding, degree completion, and attrition.

Tampa, Fl

• Interviewed potential customers and enrolled qualified candidates into a college program.

Tampa, Fl

• Received calls from consumers and commercial clients requesting rental equipment. Gauged the needs of the customer based on the explanation of their merchandise, load, or household and promoted Penske’s standards for excellence by providing customers with appropriate and well-maintained equipment. Ensured all sales calls with reservations for future pick-ups and deliveries. • Provided support to customers with reservations through Penske’s online site and provided technical support to Penske satellite rental agents. Met regulatory requirements authorized by the organization to return damaged units back to operational condition. Interacted with sales, service, and administration to continuously provide customers with quality equipment. Developed great customer service and sales experience and skills.

Tampa, Fl

• Computer lab assistance tasked with helping students with computer lab systems: computers, printers, fax and machines.

• Office Assistant in the Education department Special Education. It was my responsibility to help professors and other administration staff gather documents and reports for students.

Master Of Business Administration - Mba, Healthcare Management

Bachelor Of Science - Bs, Healthcare Administration

Cultural Diversity in Healthcare, Health Informatics, Financial Management in Healthcare, Economics of Healthcare, and Accounting.

Bachelor Of Arts (Ba), Sociology

Medical Terminology, Anatomy and Physiology I & II with Lab, Microbiology with Lab, Social Science Statistics, Introduction to General.

Project Management