•Greet customers with a bright and enthusiastic energy and document visitor information in a management system •Act as the first point of contact for clients by answering 30+ client calls on a daily basis in Korean and English and recommend appropriate services to meet their needs•Manage calendaring and set up appointments via Google Calendar and connect with the customers to follow up on unconfirmed reservations•Support office operations, including bookkeeping, maintaining company assets, and creating invoices and expense reports •Forecast customers’ demand and pre-order inventory from the corporate office•Increase organization efficiency by digitizing 600+ documents in Google Drive and using a 3-step file naming system enable easy search •Send email and text alerts to the customers to remind them of their upcoming appointments•Support the CEO by performing all secretarial duties, including taking messages, arranging appointments, and prioritizing workloads

• Guided orientation sessions for 10,000+ incoming freshmen and transfer students to better accustom to CSULB• Hosted live Q&A sessions via Instagram and Discord to answer any questions from the onboarding students • Coordinated schedules and training plans for freshmen welcoming program • Partnered with program directors to discuss program improvements, student and employee feedback, and affiliate program follow-ups• Educated students about various resources available at CSULB and how to access those benefits• Established positive relationships with students by offering assistance with class registration, financial aid, and orientation• Developed strong relationships with all staff members to maintain an uplifting and friendly work environment

• Collected data using SurveyMonkey and analyzed the data using Microsoft Excel for program improvement• Developed communications for weekly meetings, including updating students on resources, events, and information• Communicated recommendations with program leaders regarding student questions, concerns, and general feedback• Collected data from both students and faculty to perform comprehensive analytics that increased student engagement

• Coordinated wellness workshops, networking events, and fundraisers to benefit the program• Mentored students on studying habits and time management to use in college• Assisted the program director on a daily basis on recruitment efforts for staff and volunteers for school-related events• Conducted research and presented information using MS PowerPoint• Communicated effectively and tactfully with persons on all levels, in person and on the telephone• Managed sensitive student information while following all confidentiality practices• Communicated findings and insights to diverse audiences, including senior program director• Cultivated excellent long-term relationships with students and faculty members by using a friendly approach to questions and issues