Jaimie Yeonjae Lim Email & Phone Number

Los Angeles, CA, US

New York, NY, US

• Greet customers with a bright and enthusiastic energy and document visitor information in a management system
• Act as the first point of contact for clients by answering 30+ client calls on a daily basis in Korean and English and recommend appropriate services to meet their needs
• Manage calendaring and set up appointments via Google Calendar and connect with the customers to follow up on unconfirmed reservations
• Support office operations, including bookkeeping, maintaining company assets, and creating invoices and expense reports
• Forecast customers’ demand and pre-order inventory from the corporate office
• Increase organization efficiency by digitizing 600+ documents in Google Drive and using a 3-step file naming system enable easy search

Long Beach, CA, US

• Guided orientation sessions for 10,000+ incoming freshmen and transfer students to better accustom to CSULB
• Hosted live Q&A sessions via Instagram and Discord to answer any questions from the onboarding students
• Coordinated schedules and training plans for freshmen welcoming program
• Partnered with program directors to discuss program improvements, student and employee feedback, and affiliate program follow-ups
• Educated students about various resources available at CSULB and how to access those benefits
• Established positive relationships with students by offering assistance with class registration, financial aid, and orientation

Long Beach, CA, US

Long Beach, CA, US

• Collected data using SurveyMonkey and analyzed the data using Microsoft Excel for program improvement
• Developed communications for weekly meetings, including updating students on resources, events, and information
• Communicated recommendations with program leaders regarding student questions, concerns, and general feedback
• Collected data from both students and faculty to perform comprehensive analytics that increased student engagement

Santa Clarita, CA, US

• Coordinated wellness workshops, networking events, and fundraisers to benefit the program
• Mentored students on studying habits and time management to use in college
• Assisted the program director on a daily basis on recruitment efforts for staff and volunteers for school-related events
• Conducted research and presented information using MS PowerPoint
• Communicated effectively and tactfully with persons on all levels, in person and on the telephone
• Managed sensitive student information while following all confidentiality practices