Account Manager
Current• Maintain client relationship and oversee Tower Health properties• Manage 25 – 30 GSAs, captains, team leads, and assistant managers; recruit, onboard, and train as needed.• Collaborate with cross-functional teams including security, transportation, and emergency department employees.• Identified areas for improvement to enhance customer experience through training and maintaining satisfactory staffing levels.• Added new entrance for services as well as an additional day of services.• Created and presented a proposal for patient transportation services – potential launch for 2025• Contributed to the successful completion of 2023’s budget; above budget for Reading Hospital and Berkshire Heights. (specific numbers redacted for confidentiality, available upon request.)• Successfully completed Q1 & Q2 2024 above budget for both Reading Hospital and Berkshire Heights. (specific numbers redacted for confidentiality, available upon request.)• Successfully led the rollout of new payroll and time clock system for PA/NJ district (Legion)• Named budget and financial lead for PA/NJ district – helped DM and market VP create 2025 budgets forall 15 district properties