J'Aimie Graham Email & Phone Number

Davenport, Fl, Us

Design and lead the best day ever at the Walt Disney World Resort based on individual family needs and interests. Additionally, responsibilities include leading Disney Special Activities Guided Tours, such as "Taste Of The Magic Kingdom Park VIP Tour", "Disney's Ultimate Day Of Classics", "Disney's Ultimate Day Of Thrills" and "Disney's Ultimate Nights Of Adventure."

Lake Buena Vista, Florida

Support the Disney Parks Guest experience by partnering with all lines of business to itinerary plan, solve Guest challenges, accommodate ticketing sales and create individual solutions to all Guest needs. Additional responsibilities include welcoming Guests to "Walt Disney Imagineering Presents The Epcot Experience" as well as leading Epcot Guest Relations Guided Tours, such as "World Showcase: DestiNations Discovered."

Lake Buena Vista, Florida

Holiday Tour Guide (Yuletide Fantasy), Adventures By Disney

Lake Buena Vista, Florida

Program Facilitator: Techniques of Teamwork (Grades 9-12, Epcot), Managing Your Personal Brand (Grades 7-8, Disney's Hollywood Studios) & Hospitality - Disney Style! (Grades 9-12 & College, Disney's Polynesian Village Resort)

Lake Buena Vista, Florida

Relief Coordinator, The Great Movie Ride, Parade Audience Control/Fireworks

Lake Buena Vista, Florida

Attractions Hostess, The Great Movie Ride, "For The First Time In Forever: A Frozen Singalong Celebration", & Parade Audience Control/Fireworks

Nashua, Nh

Provide magical moments to guests of all ages through exemplary showmanship, product knowledge and engagement skills. - Assist guests in selecting product of their favorite characters and connecting with them through encyclopedic knowledge of the timeless stories of the Walt Disney Company- Engage children through age-appropriate, interactive events such as trivia, crafts, role-play and other activities- Work with leadership to ensure accurate tills and reporting, and… Show more Provide magical moments to guests of all ages through exemplary showmanship, product knowledge and engagement skills. - Assist guests in selecting product of their favorite characters and connecting with them through encyclopedic knowledge of the timeless stories of the Walt Disney Company- Engage children through age-appropriate, interactive events such as trivia, crafts, role-play and other activities- Work with leadership to ensure accurate tills and reporting, and assisting in deploying "stage sets" of new product in a way that is visually appealing to guests and maintain the highest Disney visual standards Show less

Merrimack, Nh

Responsible for delivering training to new employees, both in the classroom and through virtual training using Adobe Connect. Training courses include:- Technology classes (such as computer hardware and software basics, networking, storage, servers, cloud, virtualization, etc.)- Systems unique to the organization (customer relationship management tools, sales quoting software, black-and-green mainframe database tools, product catalog tool, etc.) - Sales classes… Show more Responsible for delivering training to new employees, both in the classroom and through virtual training using Adobe Connect. Training courses include:- Technology classes (such as computer hardware and software basics, networking, storage, servers, cloud, virtualization, etc.)- Systems unique to the organization (customer relationship management tools, sales quoting software, black-and-green mainframe database tools, product catalog tool, etc.) - Sales classes (building complete customer solutions, understanding and uncovering customer needs, customer service and support skills, pre- and post-sales support skills, etc.) In addition to teaching, I work closely with instructional designers to: - Provide feedback on training courses, ensuring that material is up to date, accurate and relevant to participants' roles. - Work with subject matter experts to develop and write new courses, as needed.- Perform regular course scrubs.Additional responsibilities include proctoring, scoring and coaching skill drills and labs, testing and helping to maintain training environments, and focusing on self-development using Bob Powers' "Instructor Excellence" methodology. Show less

Pheasant Lane Mall, Nashua, Nh

Model the behaviors found in our "Customer First" method of relationship building with customers. Achieved this by being a friend first, understanding their unique needs in the realm of women's intimate apparel, and offer relevant solutions based on open, probing conversations. -Assisted in training new salespeople on brand history, identity, brand standards and product line-Upheld high brand standards through seasonal floorsets, product launches and special events, such as… Show more Model the behaviors found in our "Customer First" method of relationship building with customers. Achieved this by being a friend first, understanding their unique needs in the realm of women's intimate apparel, and offer relevant solutions based on open, probing conversations. -Assisted in training new salespeople on brand history, identity, brand standards and product line-Upheld high brand standards through seasonal floorsets, product launches and special events, such as shopping parties, trunk shows and mall events Show less

Pheasant Lane Mall, Nashua, Nh

As part of a top-performing training team at Apple Store Pheasant Lane, delivered basic and advanced-level training for all Apple software and hardware to private One to One members. Support delivered via several methods, including individual, group-workshop and self led environments. Group events included classroom-style presentations, both scripted and non-scripted, and hands-on workshops which allow for customers to interact with a product or service.Expert in the following… Show more As part of a top-performing training team at Apple Store Pheasant Lane, delivered basic and advanced-level training for all Apple software and hardware to private One to One members. Support delivered via several methods, including individual, group-workshop and self led environments. Group events included classroom-style presentations, both scripted and non-scripted, and hands-on workshops which allow for customers to interact with a product or service.Expert in the following arenas:-Mac OS X-iLife-iWork-iPhone and iPad Show less

Pheasant Lane Mall, Nashua, Nh

Responsible for coordinating and delivering Apple training events, including Apple's CORE training program and other market-level employee workshops. Working individually or with other ISGTs in the Upper New England (UNE) Market, I collect new employee information from store staffing teams and schedule CORE training events. I facilitate training independently or as part of small groups, using Lead Learning Out (LLO) as the educational methodology. I maintain contact with Global Retail Training… Show more Responsible for coordinating and delivering Apple training events, including Apple's CORE training program and other market-level employee workshops. Working individually or with other ISGTs in the Upper New England (UNE) Market, I collect new employee information from store staffing teams and schedule CORE training events. I facilitate training independently or as part of small groups, using Lead Learning Out (LLO) as the educational methodology. I maintain contact with Global Retail Training (GRT) to ensure the UNE market is in line with Apple corporate training guidelines and to adapt new initiatives into current training programs.-A passionate and effective communicator, coordinating training between four Apple Retail Stores-Trained employees of Apple Store Pheasant Lane, whose sales and support teams have received numerous NetPromoter awards for excellence in customer service-Facilitated New Manager training for top performing markets, including New England and Florida-Graduated new specialists by recognizing their achievements with the entire store, including customers!-Able to think quickly and adapt appropriately to the needs of new employees-T-3 certified to deliver Apple Retail employee training Show less

Pheasant Lane Mall, Nashua, Nh

Specialists are often a customer's first contact with Apple. They represent the brand with high energy, passion and a drive to identify customer needs. In a non-commission atmosphere, the customer is guided through Apple's various products and services and matched to exactly what they need.-Engaged with customers about Apple technology, discovering their needs and presenting solutions unique to them-Skilled with probing to find the precise needs of the customer-Delivered… Show more Specialists are often a customer's first contact with Apple. They represent the brand with high energy, passion and a drive to identify customer needs. In a non-commission atmosphere, the customer is guided through Apple's various products and services and matched to exactly what they need.-Engaged with customers about Apple technology, discovering their needs and presenting solutions unique to them-Skilled with probing to find the precise needs of the customer-Delivered open educational workshops on new Apple products, ranging in size from as few as 2 to as many as 8-10-Identified small-to-medium business (SMB) customers and connected them to the Apple Business Team Show less

Center Barnstead, Nh

-Helped create promotions and marketing material for the Summer 2010 Children's Series.-Traveled around New Hampshire's Lakes Region area working with local businesses to create sponsorships.-Created and updated social media accounts daily, including Facebook and Twitter.

Boston, Ma

-Designed a week of programming to raise awareness for HIV and AIDS at the Emerson College community-Raised a total of $15,000 over two years for Broadway Cares/ Equity Fights AIDS in NYC

Ba, Theatre Studies (Art Management), Marketing

Activities and Societies: Emerson Stage, Musical Theatre Society, Emerson Fights AIDS

Diploma, General Studies

Activities and Societies: Band, Chorus, Show Choir, Drama, Musical Theater, Student Government, National Honor Society, French Club