Jaimie Irvine Email & Phone Number

5 Pancras Square

Helping residents to sustain their tenancies/leases and creating sustainable estates and environments.encouraging and supporting the development of new TRA’s (Tenants residents associations), while working closely with existing TRA’s and Members of Cabinet.Progressing and closing complex cases, achieving positive outcomes always keeping in mind the residents of Camden.Support customers to solve problems at their root cause to build future strength in our communities and individuals.Assisting tenants to register online, join the rehousing list and liaise with the Allocations and Verification teams (who will assess their housing needs)Carrying our joint visits to properties with the technical team in order to support and assist vulnerable residents – raising any concerns to Adult/Children servicesLead on investigations of Anti-Social Behaviour and work with the Community safety team to ensure tenants are not in breach of their tenancy conditionsReferring tenants to advice on benefits and welfareMonitor rent accounts and deal with payments and arrearsAssisting vulnerable tenants to contact the repairs team via web chat, Camden account or phoneDealing with things as early as we can, and as much as we can, pulling in support when needed to resolve customer issues in partnership with other officers, services and organisations.Developing the service in line with systems thinking principles to meet the changing needs of customers.Working closely/developing partnerships with other agencies, teams and colleagues to deliver a service consistent with customers’ changing needs.Act as a lead contact for Tenant and Resident Associations in the Locality.

Lewisham

Lewisham Homes is a not-for-profit organisation managing 18,000 homes on behalf of Lewisham Council. Their aim is to deliver great services for thriving neighbourhoods.Feedback I have received since starting at Lewisham Homes:• Received Employee of the Month for December… ‘Jaimie dealt with a complex succession by showing empathy and dealing with the situation well. Another elderly tenant was without electric and water and Jaimie helped to resolve this by responding to a call, visiting the tenant and resolving the issue by locating the problem and fixing it. There were also comments from a representative of the Resident Engagement panel who also praised Jaimie’s work to the head of Housing at the meeting.’• In March. Praised for working quick and thoroughly with a vulnerable family. Recognising and assisting in improving their living conditions after hoarding and safeguarding concerns were raised.• From victim of Anti-Social Behaviour on handling of their case - ‘They were really good. They phoned and wrote to me… They made me feel as though someone was listening and acting upon my issue.’Key tasks and responsibilities:• Manage over 1000 tenancies• Provide excellent customer service to tenants• Manage a variety of housing applications such as; mutual exchanges, successions, assignment applications, tenancy terminations• Conduct property viewings and sign ups for new tenants• Support victims of Anti-Social Behaviour by taking witness statements and feeding back with regular updates for their case• Manage challenging individuals• Support vulnerable tenants in hoarding cases and safeguarding referrals• Conduct estate inspections and delegating feedback to relevant departments for any communal cleaning and repairs• Work alongside other departments to provide the best experience for residents

Crouch End, North London

Marks & Spencer Crouch End is a Simply Foods store within Greater London. It is one of the leading stores in the North London region.• Lead teams ranging between 3-14 people• Manage many aspects of the business including; Planning, Costs, Sales, Service and People Management.• Regularly manage large scale operations within the store• Nominated by my Store Manager as the only one of four in my position to go onto the M&S ‘A-to-B’ Management program but was unable to due to planned sabbatical

Crouch End. North London

• Actively sought after new challenges leading to promotions as a ‘Coach’, ‘Accountability and Availability Advisor’, and ‘Plan A Champion’• Regularly managed teams in absence of the Section Coordinator leading to promotion when position became available

Various

Splendid is an events catering company with an international reputation within the hospitality industry. High standards of service and appearance are necessary in varied environments.• Provided service for events such as the Inception premier after party and the Farnborough International Airshow as well as celebrity weddings.• Built a strong reputation as someone who great levels of service

Crouch End

• I worked in a photography shop where I extended my knowledge of photographic equipment handling tasks such as customer service and taking passport photos.

Sloane Square

• Worked as a Christmas Temporary Customer Assistant at Peter Jones branch in Sloane Square. I was trained to meet the highest standards in customer service during the busy Christmas period.

Full-Stack Web Developer, Computer Programming

24-week part-time intensive coding bootcamp learning HTML, CSS, Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails. I.

Bachelor’S Degree, History, 2:1

High School, Photography, History, Politics, Abb