Globally launched insiders app ~ More than 50K DAUStrategized and re-vamped roadmap for Insiders app - mitigated risk for the project success. Collaborated with Engineering Manager, QA Lead, and Architects to propose win-win approach. Success Metrics: Effective launched for the global market.

Directed a cross-functional team of 3 product managers. Delivered Subject Matter Expertise to define long-term success through risk mitigation, priority alignment, strategical roadmaps, and experiments.Select Accomplishments: Oversaw an end-to-end launch of a Slack case management app that increased DAU by 70%. Rolled out an onboarding and marketing communication guide to enabled users, thereby producing a more user-friendly experience

With 50,000+ DAU, redundant cases has reduced by 75 % since the launch of NLP self service Features18k Users used the Trending article functionality on the day of launch. Led end-to-end launch of Concierge, a Slack app that helps users self-serve. Features Delivered :1) NLP automation using Einstein Modeling for redundant use cases like ( password reset, wellness reimbursement, software licensing, etc ) 2) End-to-End launch of Case Escalation in Slack

Led end-to-end product life cycle for intern portal experience (FutureForce) with a short-term and long-term vision, which has ~10,000 intern usageSuccess Metrics: Excellent reviews on the app. More than 20,000 interns used it so far...+ Ongoing project.

FamilyHub is a cloud app that retains an objective to render all family shared solutions within a singular hub. Whether it is health update, sharing bills, documents, or a schedule. Our goal is to create a space where you can share, split, and manage all family responsibilities. Create a group for your families, friends, in-laws, siblings or roommates

• Owned three major ongoing email projects which were left with no Product Manager • Increased deliverables by defining clear requirements and scope of features• Strategized and delivered Q1 goals with no rollbacks• Created a holistic customer experience of a feature change by collaborating with impacted teams• Drove roadmap priorities which addressed the immediate customer needs and long-term company’s vision• Technologies used: JIRA, SQL, Invision, Sketch, Email technologies• Business skills used: Gather and define Requirements, Customer Interview, Cross-Platform, Align Roadmap, KPI, Scalability, Security, Prioritize, Customer trust, Voice of the Customer

→ Researched and pitched a user-centric product at Townhall which can help executive leadership team to proactively identify the top customers, trends in feature usage, and adoption rates. → Proposed a generic solution which is now adopted and used by different teams of salesforces service cloud.→ Drove an organization-wide shift to provide business leads and VPs with platform usage metrics.Technologies used: SPLUNK, HTML, Wave Analytics (Salesforce) Business skills used: Initiative, Research, Analyze, Presentation, Scalability, Adoption

→Worked in collaboration with a team of 11 engineers and two business leaders to develop features which incresses agents’ productivity on service console application→ Implemented case clone functionality for cases, leveraging core platform API→ Deployed quick action capabilities using MVC and multitenant architecture of salesforce core→ Developed front-end execution for feed filters using AURA framework → Added sidebar component using lightening components on service console app→ Tested and automated following features: email, approval, email-to-case, web-to-case, milestone, quick actions→ Fixed recurring bugs on browsers and Ftests using CSS, HTML and JavaScript framework→ Implemented API testing and web driver test scenarios to cover major case workflows→ Decreased teams trust debt by resolved bugs and test failures→ Technologies used: MVC, JAVA, Full Stack, Aura, Lightening Framework, Multi-tenant architecture, JavaScript, HTML, CSS, Force.com, OO Design, Agile, Test driven development, hybrid engineer

Business Analyst & Developer :→Did an extensive analysis of the YE financial statement of different airlines→Summarised the cost breakdown of the element by total amount, percentage and by aircraft→Designed a feature: “Upcoming Dates”. It is an alert system to update airline companies and pilots of the upcoming system maintenance services. The feature reduced the maintenance cost of aircraft.→ Discussed its usability and design wireframes to finalize the user experience → Conduction cost estimation, requirements for approvals

2012 - Summer Internship: Software Engineer (Supply Chain Management System )→Collected customer requirement and negotiated conflicting changes →Delivered a feature using JAVA and SQL technology for Supply Chain Management System2011 - Summer Internship: Business Analyst →Engineered a feature for the Commercial Airplane Maintenance Software using JAVA - MVC →Updated the commercial database using formal SQL procedures→Followed AGILE methodology to deliver the functionality