I am an accomplished IT Operations Manager and Support Engineering professional with demonstrated experience in team and project management, having delivered high quality customer service and technical solutions in small- to medium-sized enterprise IT and hosting environments. I am an analytical team member that possesses leadership skills to engender motivation and endorse peers. I am skilled in diagnosing individual resolution requirements, prioritization and escalation of customer impacting issues, directing and managing resources for highest levels of efficiency. I am dedicated to advancing ever-evolving quality service standards while exceeding expectations to achieve company objectives. As firm administrator for Florida Litigators, PLLC, I have also been extended the privilege to enhance human resources. I have developed the appropriate interpersonal skills to effectively implement company objectives, policies and programs as well as improve employee relations. Prior to my current position, as a manager at NTT America, I improved the overall efficiency, accuracy and operations of monitoring operations through my self-motivated expansion of in-house operations software solutions. I established my trustworthiness in decision making through participation in the employment processes. I initially began my career at NTT America as Manager of Technical Support in Florida. Over nineteen (19) years, I held seven (7) total positions as I demonstrated my leadership capacity. Most importantly, my overall experience has elevated my managerial skills in the technology sector as well as in an office setting. My skills have grown exponentially within fast paced and demanding environments. Through these experiences, I have developed constructive conflict resolution skills and maintained employee morale, which has driven quality results.