People management• Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.HR policies, procedures and practices• Create awareness around HR policies, processes and practices.• Provide advice and support to management and employees on all levels within the Company to ensure consistency and fairness.• HR Audits, Legislation Requirements and ComplianceHRIS Systems• Design and provide technical inputs for development of HRIS and ensure that HRIS module for the section captures all necessary data for record keeping and respond to information/reporting needs of Human Capital Division.• Support the HR staff and ensure that HRIS is updated regularly.• Ensure proper maintenance of HRIS system • Develop integrity reports for Human Capital• Create reports from the HRIS system required by management, HR professionals and payroll• Define system functionalities and specifications and requirements for the HRIS system within Innovation Group.• Research all possible HRIS systems based on specifications and calculate capital and operational expenditures.HR Administration• Oversee the HRIS Administration function • Resolve customer dissatisfaction/complaints and takes ownership of the problem• Check data captured by HR Administrators against source documents• Ensure that staff movement are accurately and timeously captured and terminations removed.• Onboarding of new staff, Increases, Promotions, Internal Transfers, Leave, Death, Disability, Funeral Claims, Mergers & Acquisitions, Restructuring, Terminations - Retirement, Restructuring, Retrenchment, Dismissal, Resignation)• Ensure proper record keeping and maintenance of personnel files• Ensure all employee information is accurately captured on the HRIS System.

Processing new starters• Processing of all engagement documentation • Letter of appointment• Take on documentation• Welcome packs• Process input onto SAP HR• Creation of dummy pay slips • Medical Aid administration• Retirement fund administration Processing employee changes• Compiling necessary paperwork• Updating SAP HR• Informing the fund where necessaryProcessing terminations• Termination checklists and paperwork• Informing the medical aid• Informing the retirement fund• Termination action/processing on SAPExisting Employee Queries• Address any salary and benefit related queries or changes• Update personnel files when required• Update and maintain employee data in HR system (SAP)Reporting• Compile HR monthly reports• Generate HR statistical reportsSupport• Provide guidance to management and staff on HR policies and procedures• Provide administration support to HR Officers• Continuous sending of personnel documentation for filing

* Partner with and provide insightful Human Capital expertise to business leaders and the HC team on all people-related subjects.* Act as the primary HC contact for the respective operations.* Coach and develop senior leaders on a number of HC initiatives.* Coordinate the deployment of HC skills and expertise from across the HC service delivery model to bring the right people solutions to the operation.* Assess, evaluate and develop the right skills in the right places across the business, facilitating strategies to fill gaps where needed.* Partner with, consult with and influence the line management on people needs to enable delivery of business targets.* Translate business strategy and requirements into HC plans, in line with the Standard Bank Group strategy.* Champion and implement the people strategy within the operation and ensure business strategies align, challenging as required to drive change.* Input into the organisation design to ensure that structures, roles and responsibilities, enable delivery and a high-performance culture.* Partner with line management within the operation to ensure integrated people strategy and fair people management.* Advise on people matters and demonstrate line management on the value of HC, to the business voicing key people concerns.* Lead relevant HC related projects in the respective operation working with members of the wider HC team (e.g. Performance Management, operations roll out of a new policy or process).

To trace clients and collect, focusing of the forward roll rate of potential non-performing loans with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills. Action of set-offs (repayment or reduction of debt) on non-performing loans for portfolios that are 60 days + and the handle set-off related queries received, inbound queries and facilitate the refund process

•Handling of Outgoing calls, Collecting on delinquent loan accounts•Ensuring efficient and quality service to customers.•Confirming and updating customer records•Assisting clients with payment plans that rehabilitate their accounts•Assisting admin department with Inter Account Transfers.•Assist the admin department with changing debit order dates, change transactional accounts on which the debit order runs, and logging incidents with system support for problematic accounts in their general administration work list.•Assist in communicating important information during buzz meetings•Assist in Quality Assessment of calls•Coaching of AMCs after assessing the calls•Assist with giving AMCs stats and resetting them on Client Manager.•Assisting in the compiling of Punctuality and Attendance report