Desktop Support Analyst
CurrentCurrently employed with an MSP where I troubleshoot and support workstations in multiple dealership enviroments and networks. I troubleshoot network failures and break/fix issues related to DHCP, DNS, SMB, Printer network share, and network failures. I have hands on experience with Azure, Hybrid, and Active Directory where I add users to our domain and assign them to security groups and group policies. I have experience with Autotask ticketing system where I triage tickets. Some of my day to… Show more Currently employed with an MSP where I troubleshoot and support workstations in multiple dealership enviroments and networks. I troubleshoot network failures and break/fix issues related to DHCP, DNS, SMB, Printer network share, and network failures. I have hands on experience with Azure, Hybrid, and Active Directory where I add users to our domain and assign them to security groups and group policies. I have experience with Autotask ticketing system where I triage tickets. Some of my day to day tasks include fixing domain join issues, Printer troubleshooting for both local and network issues, password resets for active directory and Office 365, troubleshooting deskphone issues, managing huntgroups, working with third party application software vendors, managing users in different databases for third party software vendors, using meraki dashboard for troubleshooting, use powershell to manage users in Domain Controllers, Troubleshoot VPN issues for Meraki VPN, SonicWall VPN, and Cisco Anyconnect, PC cleanup, Imaging Hard drives, and much more. Show less
