I lead a dedicated team within Azure Communication Services (ACS), focusing on ACS Recording and Captions. My role encompasses people management, project management, and technical leadership, ensuring that we deliver high-impact solutions and maintain operational excellence.Key Accomplishments:1) Delivered successful GA releases of ACS Recording APIs and Call Automation SDK.2) Launched ACS Captions and transitioned Bring your own storage functionality to GA.3) Grew ACS Recording APIs usage sevenfold.4) Improved recording reliability and customer experience through targeted enhancements.5) Mentored and developed talent within and beyond the team.

As the Director of Engineering at Groundtruth, a startup in the Advertising Technology domain, I led key roadmap projects from the Vancouver office and collaborated closely with partner teams in the US and India. My efforts were focused on enhancing the reliability of the advertising cloud platform and optimizing AWS services to reduce costs, driving both technical excellence and business value.Key Achievements:1) Led cross-functional teams to deliver critical projects on time and within budget.2) Improved platform reliability and performance, resulting in increased customer satisfaction.3) Achieved significant cost reductions in AWS infrastructure through optimization and strategic planning.

As a Software Development Manager at AWS Payments, I led a team responsible for developing and maintaining a backend billing service that generated invoices for over 10 million customers. Our work involved close collaboration with multiple teams across AWS, including Business Intelligence, Data Engineering, and Machine Learning/Fraud Detection, to deliver robust and scalable payment solutions.Key achievements:1) Led the design and development of a high-performance backend billing service for AWS, handling millions of transactions and generating invoices for millions of customers globally.2) Launched the Transactions History Page on the AWS Billing dashboard for Enterprise customers, enhancing their ability to track and manage billing information efficiently.3) Collaborated cross-functionally to integrate advanced fraud detection mechanisms and data analytics into payment processing, improving security and customer experience.

1) Led the development and management of custom applications on AWS Cloud for both internal and external Qualcomm customers.2) Successfully launched cloud-based solutions that enhanced business processes and scaled to handle internet-level transaction volumes.3) Streamlined workflows, improved operational efficiency, and ensured high availability and performance for critical business applications.

1) Led development and managed teams for two high-impact trading applications in the investment banking domain.2) Spearheaded the launch of new features to enhance the Rule Engine, improving pre-trade compliance in a high-volume trading environment.3) Coordinated cross-functional efforts to deliver robust solutions in a fast-paced setting, ensuring seamless integration and performance.