Jainaba K. Email & Phone Number

Cambridgeshire, England, United Kingdom

I am skilled in providing consistent excellence across multiple services, such as Housing Repairs and Planning. I deliver training to my colleagues across these services, supporting them to encourage self-serve options across our customer base. I assess customers’ needs, being firm and clear but empathetic to individuals’ capabilities.I manage appointments.

Peterborough, United Kingdom

In my main department, the mother and baby unit (MBU), we facilitated the mothers in their rehabilitation and aided them in achieving their sentence plans, whilst supporting them in caring for their children. Being a lone worker was the norm, meaning the role encouraged me to use my initiative and define processes to aid myself and other staff in.

Cambridge, England, United Kingdom

Dealing with queries and complaints kindly and efficiently allowed me to develop my customer service skills and communication skills. My business acumen has been developed through working out figures, planning the objectives for the day, keeping up retail goals e.g. selling account cards; taking part in stock take procedures and keeping up the company's.