Jainaba K. Email & Phone Number

Cambridgeshire, England, United Kingdom

I am skilled in providing consistent excellence across multiple services, such as Housing Repairs and Planning. I deliver training to my colleagues across these services, supporting them to encourage self-serve options across our customer base. I assess customers’ needs, being firm and clear but empathetic to individuals’ capabilities.I manage appointments face-to-face, working efficiently and accurately to support self-service options and assisted digital for customers who fear technology or lack capability, whether that is support dealing with Licensing applications or reporting Environmental Health concerns on behalf of customers.I am a champion of new technology so I ensure all resources needed for the team to carry out their role are available in a digital format, in a centralised location and give feedback on applications that may improve service efficiency.I pro-actively performance monitor my team using appropriate management systems and manage complaint resolution, mentoring colleagues in managing customer contacts, especially concerning challenging customers.I have gained an in-depth understanding of data systems used by the council, understanding my responsibilities under GDPR, as I often deal with highly sensitive information. Amending customer data is a large part of my role, inputting updates, and retrieving information to best support customers; liaising with other departments to promptly deal with issues in line with agreed processes.

Peterborough, United Kingdom

In my main department, the mother and baby unit (MBU), we facilitated the mothers in their rehabilitation and aided them in achieving their sentence plans, whilst supporting them in caring for their children. Being a lone worker was the norm, meaning the role encouraged me to use my initiative and define processes to aid myself and other staff in completing daily tasks.The versatile nature of the role led to me supporting different areas of the prison: such as healthcare, managing appointments or keeping order on the wings, which could be as busy as two officers to 80 male prisoners. I supported maintenance of regime, encouraging development, and keeping good order and discipline.I had constant contact with authorities such as social services and probation, concerning pregnant prisoners, those applying for the MBU or current prisoners on the MBU, therefore communication and reliability were important.

Cambridge, England, United Kingdom

Dealing with queries and complaints kindly and efficiently allowed me to develop my customer service skills and communication skills. My business acumen has been developed through working out figures, planning the objectives for the day, keeping up retail goals e.g. selling account cards; taking part in stock take procedures and keeping up the company's configurations/ expectations for shop floor and stock room space.I also helped other members of the team in their training and understanding the expectations of the company allowing me to improve on my teamwork and motivational skills.