I am a commerce graduate with experience in customer service, technical support, and retail sales. I am passionate about learning new products and exploring new trends and innovations. I work under any given circumstances and face challenges with a positive attitude, developing solutions to meet customer needs and make valuable contributions to any organization.
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Technical Support SpecialistTeleperformance Mar 2023 - Jul 2024Jaipur, Rajasthan, IndiaManaged and supported team of 24 to handle daily tasksWorked along side multiple departments like Quality, operations, FPA and training to meet the needs of the stakeholders, policies, standards, and best practicesEnsured the resolution are within 24 hour SLA response timeCreated reports and added possible improvements and opportunities to customer service as well as satisfactionResponded to customer request using Dynamics365 Provided technical support and product troubleshootingGiven appropriate advice to customer based on their queriesEnsured quality parameters(97%-100%) without compromising on customer experience with no escalations
Jainish Mali Education Details
Frequently Asked Questions about Jainish Mali
What is Jainish Mali's role at the current company?
Jainish Mali's current role is Technical support consultant (SME).
What schools did Jainish Mali attend?
Jainish Mali attended Jai Narain Vyas University.
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