Leading vision, strategy, and execution of Lowe's Enterprise Communication platform for inbound & outbound communications for pre and post purchase customer experiences- Established clear communication channels between departments involved in product development; promoting collaboration that resulted in better products being developed.▪ Championed data-driven decision making within the organization through thorough analytics evaluations and metric-based progress tracking systems… Show more Leading vision, strategy, and execution of Lowe's Enterprise Communication platform for inbound & outbound communications for pre and post purchase customer experiences- Established clear communication channels between departments involved in product development; promoting collaboration that resulted in better products being developed.▪ Championed data-driven decision making within the organization through thorough analytics evaluations and metric-based progress tracking systems implementation.▪ Executed Natural Language Understanding (NLU) based customer IVR solution generating $100M+ net new revenue and 1.5M+ employee hour savings annually▪ Replaced legacy monolithic app with cloud-based microservices platform, reducing incidents by 40% & improving mitigation time by 70%▪ Integrated platform with vendors for communication via email, SMS, and Robocall modes▪ Launched Google Cloud Platform-based reporting and dashboarding tool for near real-time reporting of business & technical metrics on Kibana/SQL/PowerBI Show less