Sundeep Jain Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Responsible for intracity Fiber Rollout PAN India thereby providing high speed Internet services to Homes using FTTH technology B2B network readiness for customer connectivity DTH building connectivity for multi dwelling units. Large partner ecosystem governance for service deliverables. Responsible for capex control & capitalization of running inventory

Gurugram, Haryana, India

Responsible for Wireline Fiber Rollout Quality enabling high speed Internet services for 4G, FTTH & 5G for both B2C & B2B segments. Quality & Process compliance improvement for customer facing processes. Strategic management of right of way permissions through Govt bodies & partner ecosystem for faster & low-cost permissions. Responsible for capex control & capitalization of running inventory of 1100+ Cr Driving compliance framework for operations & deployment, also supporting… Show more Responsible for Wireline Fiber Rollout Quality enabling high speed Internet services for 4G, FTTH & 5G for both B2C & B2B segments. Quality & Process compliance improvement for customer facing processes. Strategic management of right of way permissions through Govt bodies & partner ecosystem for faster & low-cost permissions. Responsible for capex control & capitalization of running inventory of 1100+ Cr Driving compliance framework for operations & deployment, also supporting Home Delivery Organization. Show less

Gurgaon, India

Homes BU unit manages wire line operations for B2C & B2B customers Driving Strategic Programs for driving Cost Optimization ( CAPEX & OPEX) for annualized saving of 250 Cr.Planning and directing quality improvement policies for radical improvement across the organization. Driving culture of process management & continual improvement for improving customer experience.Ensuring comprehensive risk-based audit for evaluating the effectiveness of controls.Drive automation… Show more Homes BU unit manages wire line operations for B2C & B2B customers Driving Strategic Programs for driving Cost Optimization ( CAPEX & OPEX) for annualized saving of 250 Cr.Planning and directing quality improvement policies for radical improvement across the organization. Driving culture of process management & continual improvement for improving customer experience.Ensuring comprehensive risk-based audit for evaluating the effectiveness of controls.Drive automation opportunities for improving efficiency & effectiveness.Ensuring Quality of all new roll out through AT testing and driving Safety initiatives across the organization. Driving the fraud investigation vertical for approx. 10000 on roll, off roll manpower & partnersDiamond award for insourcing of Alcatel lucent Managed services into Bharti Airtel. Show less

Gurgaon, India

NSG is the Business unit of Airtel which is responsible for End to End Network needs like New Product Designing, Planning, Deployment, Operations & support functions for mobile, landline, DTH, VSAT etc.Managed the Operational Excellence profile of network and responsible for Business Process Re-engineering and driving strategic initiatives Business processes alignment with global frameworks like ITIL & ETOM Driving multiple third party Quality management system… Show more NSG is the Business unit of Airtel which is responsible for End to End Network needs like New Product Designing, Planning, Deployment, Operations & support functions for mobile, landline, DTH, VSAT etc.Managed the Operational Excellence profile of network and responsible for Business Process Re-engineering and driving strategic initiatives Business processes alignment with global frameworks like ITIL & ETOM Driving multiple third party Quality management system certifications like TL9000 and OHSAS 18001.Worked as Master Black belt (MBB.) and drove cross functional projects nationally for building operational efficiency, reducing complaints & Opex reduction. Mentored more than500+ projects.Supported Business units for improving customer satisfaction scores for B2C to B2B Business units.Gold Award for integrating synergies amongst multiple network processes. Show less

Access Network Group (ANG)was the fixed line network Governance arm of Bharti AirtelDrove Business Processes and Six Sigma initiatives.Ensured that Key Performance Indicators defined, monitored and were maintained at desired levels Defined Inter unit SLA’s with Customer Business Units and deployed governance framework.Have been instrumental in process transitioning of network to Alcatel Lucent MSP Awarded for Outsourcing of Fixed line network to Alcatel Lucent and… Show more Access Network Group (ANG)was the fixed line network Governance arm of Bharti AirtelDrove Business Processes and Six Sigma initiatives.Ensured that Key Performance Indicators defined, monitored and were maintained at desired levels Defined Inter unit SLA’s with Customer Business Units and deployed governance framework.Have been instrumental in process transitioning of network to Alcatel Lucent MSP Awarded for Outsourcing of Fixed line network to Alcatel Lucent and also Best Performance Variation Project. Show less

Airtel Business is into End to End telecom solutions for top corporate customers for Data & Voice product.Worked as Process Head and Black Belt. Worked on improvement projects like Centralized fault Management, Improving customer relationship, account dossier etc. Headed implementation of TL 9000 Quality Management system across Airtel business.Creation of online process, audit & change management system.Have worked as an active member in IT transformation projects like… Show more Airtel Business is into End to End telecom solutions for top corporate customers for Data & Voice product.Worked as Process Head and Black Belt. Worked on improvement projects like Centralized fault Management, Improving customer relationship, account dossier etc. Headed implementation of TL 9000 Quality Management system across Airtel business.Creation of online process, audit & change management system.Have worked as an active member in IT transformation projects like E-CRM and Selfcare portalConducting Six Sigma Yellow Belt and process trainings for employees.Supported International Sales team in defining responses for Managed Services & Process Consulting.Awarded for process Integrations of different lines of Business, CEO Quality award for Call Center project and Runner up in Six Sigma Award in Innovation Category at Symbiosis Pune. Show less

New Delhi Area, India

Worked as a Program Head for & delivered corporate large projects.Project Management included E2E project planning & implementation Provided Operational Support to customers on fault managementProvided pre-sales support on solutions.

Worldwide was into manufacturing of leased lines modems, other telecom products and supports deployment of these telecom products to Corporate & Government verticals. Installation and after sales support for telecom products for different applications in northern India. Handled major accounts like Airport Authority, Bank of Baroda, Indian Bank, BALCO, HPCL, IOCL, BIS, Air force etc.

New Delhi Area, India

Authorized distributer for VSNL and into website designing.Provided Sales, installation & service of company products.

Ncr

The Company was into developing educational CD’s for 1st to 12tt and entrance examinations like IIT, GRE etc Responsible for operations of Delhi branch by promoting Sales in northern India and building a dealer network for educational CD’s

One Year Senior Management Program On, General Managemeent

Executive Program, Strategic Management

Pgdba, Marketing

Distance learning

Schooling Done