• Delivering first-class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge, and call-handling expertise• Analyze trends and insights of customer data through dashboards on the SalesForce CRM tool to provide weekly reports to the manager• Provide technical support and guidance to customers post product sales within assigned SLA• Resolve product or service problems by clarifying customer complaints and determining root causes• Responsible for creating daily and monthly reports to track the performance of the team and to ensure that all the cases are completed within the assigned SLA• Handling credit approval processes through diligent application management• Utilizing Microsoft Dynamic 365 CRM system to keep track of outcomes while maintaining thorough and professional relationships with customers and the internal support teamAchievements:• Performance Improvement Champion: Prepare proposals with revised methods and new strategies which improve team performance. Coordinates meetings and reports outcomes of performance improvement initiatives to the team members• Assigned Training Coordinator designation within 3 months of service: Developed soft skills byproviding training in time management, problem-solving, and effective communication. Implementedinnovative training methods through simulations and gamification to maximize overall employeeengagement

• Assisted sales team in lead generation, resulting in a 21% increase in qualified leads• Executed email marketing campaigns, leading to a 35% improvement in click-through conversions• Maintained and updated CRM databases, ensuring accurate and current client information• Analyzed sales data and customer feedback to refine marketing strategies, resulting in a 10% increase in sales efficiency• Addressed client inquiries promptly, demonstrating excellent customer service and increasing customer loyalty

• Created daily social media content, engaged with target audiences, and boosted reach with strategicad placements• Enhanced lead generation strategy across Facebook and LinkedIn with targeted research andcustomer segmentation• Improved Click-Through-Rate (CTR) of social media content by 6% compared to previousaverages, by integrating compelling Call-To-Action across online campaigns• Mentored and trained teams in KPI analysis and performance evaluation using Google AdWordsand Google Analytics• Managed relationships with high-profile clients and translated marketing and social media needs intoresults-driven strategies• Spearheaded client meetings to determine project needs and professional requirements and identifycorrect course of action to enhance client success• Tracked and reported on marketing campaign performance monthly to help with optimizing currentand future plansAchievements:• Launched user-generated Instagram campaign that increased followers by 23%• Improved client's portfolio by an average of 35% by boosting reach and driving engagement onsocial media

• Generated 22% increased organic website traffic by reinventing digital marketing campaigns for featured groups and content marketing• Monitored & evaluated social media results through deep analytics & metrics assist with general day to day administrative tasks• Led an 32.5% revenue boost and created an aura of exclusivity by SIS collaboration with BookMyShow, Radio partners, and Food Delivery partners• Led B2B social media, Google AdWords, email campaigns, and SEO/SEM tasks.• Measured and reported performance of all digital marketing campaigns and assessed against goals (ROI and KPIs)• Collaborated with internal teams to create landing pages and optimize user experience for the website• Conducted campaign on Twitter for which got listed in the top 10 campaigns in Asia

• Developed and executed major Facebook, Twitter, YouTube and web campaigns within budget and scope of online objectives• Tracked and analyzed social and web data to choreograph and optimize targeted social campaigns, as well as assign ROI-driven metrics to each campaign