Jai Parekh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• I handle the top Enterprise Key Accounts like HUL, Acko, Infosys, FINO Payments Bank, Get Simpl and Junglee Games with 50+ Cr ARR (Annual Revenue Rate)• Responsible for managing growth, retention and driving product adoption of Key accounts• Instrumental role in assisting key integration with CRM’s and Marketing Automation tools like WebEngage, Freshdesk, Shopify, MoEngage• Consulted Key customers on effective Marketing campaigns across different communication channels like Whatsapp, Google RCS and SMS• Successfully onboarded 15 LOB's of a FMCG brand across SMS, Whatsapp, Email and Voice services• Worked with the Sales team to grow and assist revenue targets for every assigned key client and forecasting current and new revenue opportunities

Mumbai Area, India

Freight Tiger is India's largest software enabled digital freight network. We built the first multi-tier location visibility and collaboration tech platform to facilitate communication across the entire logistics and transportation industry.The platform brings together location intelligence, management, and fulfillment visibility of millions of freight transactions and payments in one place. Using big data analytics, machine intelligence, and the IoT to unravel visibility into the most granular of freight transactions, our goal is to build the best technology, operations, and services to revolutionize freight transactions in India.As a Customer Success Manager, my roles and responsibilities are:Build and establish exceptional relations with customers across industries like FMCG, Automobile, Steel, Cement, E-commerce etc• Managed the entire customer life-cycle right from onboarding to maturity phase and facilitate renewals of existing accounts• Achieved month-on month revenue growth for customers ensuring 100% engagement on the platform• Maintain a regular cadence of analytical reviews with the customer to identify key metrics to increase ROI• Upselling and cross selling new products/features to existing customers• Responsible for qualifying and closing inbound leads thereby onboarding the customer onto Freight Tiger platform•Work with customer's with Product and Engineering teams to provide seamless experience in ERP/SAP integrations • Negotiating contracts with key clients and meeting established deadlines for fulfilment of KPI’s• Liaison between the customers and product/tech team consulting on product enhancements • Responsible to reduce churn, plan expansion, complete product adoption and document customization if required• Well versed with usage of JIRA, Metabase, Hubspot, Salesforce, Lego, Looker and Zoho in day-to-day operations

Mumbai Area, India

Fostered a portfolio of 80 clients in the F&B space across Mumbai, responsible for an annual business of INR 60+ lakhs Onboarded 20+ new clients in 4 months, the most by an employee, resulting into revenue contribution of INR 12+ lakhs Liaised with 4 cross-functional teams: Content, Marketing, Sales and Product Development to enhance customer experience Designed Predictive demand analysis model to gauge prospective growth rate of various micro markets of Mumbai Ideated and executed 8 marketing campaigns through SMS, email, social media and BTL channels for 15 clients resulting into growth in M-o-M business by 24% Campaign Lead for ‘Dine n Dash’, the pinnacle event of Dineout, organized across 25 restaurants over a week’s time Secured gross revenue of INR 15+ lakhs through upselling, renewal campaigns and curated marketing packages for clients Trained clients on in-house SAAS product- Inresto Reserve & Orders, facilitated adoption of plugins and POS Integration Business

Mumbai Area, India

Crownit is a Online to Offline (O2O) app only platform across multiple categories in Delhi NCR, Mumbai, BengaluruPart of the launch team in MumbaiAnalyzed the Food & Beverage market and proposed the hub mapping for MumbaiKick-started the Beauty Category single handedly in the month of October 2015Led a team of 3 Business Development Executives and acquired 250 merchants in 3 monthsPart of the marketing team, proposed and implemented various BTL, offline marketing and in-app marketing campaigns for boosting the user acquisition and transactions in MumbaiKick-started the Retail Category in the month of February 2016 and acquired 40 in 2 months

New Delhi Area, India

Working with Supply Chain team in vendor management and helping in streamlining the processes.Planning the inventory reordering for vendors for maximum liquidation.Coordinate with various teams to ensure faster and efficient processes.

Kolkata

Understanding the chemist and cosmetic channel of ITC and suggest strategies to induce sales. Designed a research questionnaire for retailers to understand their requirements vis-a-vi the competition.Devised suitable strategies for merchandising of cosmetic outlets.

India

Business developmentIncreasing the presence of the business both online and in other cities for better channel coverage Maintaining the purchase and sales orders

Kolkata Area, India

Conducted a pilot test to induce purchase of Vivel Active Fairness creamHelped in increasing awareness of the product through effective branding activities

Mba, Marketing

Bba, Marketing

Activities and Societies: Held a position of Student Coordinator (PR and Media) for the Corporate Management Quiz in J. D. Birla Institute.

Isc, Commerce, Distinction

Activities and Societies: Member of Klima, Nature Club of Loreto House and participated in events like cleaning the Ganges and Creations.

Icse, Distinction

Activities and Societies: Member of the Student Council in Loreto Dharamtala