From a young age, I was always fascinated by the ever-evolving world of technology. I turned this fascination into a career after graduating My first role was with DSV , where I was tasked with providing technical support for their employees, managing nearly 500 workstations.With a knack for problem-solving, I spent two years at DSV, successfully resolving over 95% of logged IT issues within the first 24 hours. This experience taught me the importance of communication in IT Support; it's not just about fixing a problem, but also helping people understand the fix.