Jai R Email & Phone Number

Chennai, Tamil Nadu, India

>Responding to customer inquiries and resolving issues through email and chat support.>Managing and prioritizing a high volume of customer interactions to ensure timely responses.>Utilizing Freshdesk CRM to track, document, and manage customer interactions and service requests.Collaborating with cross-functional teams to resolve complex issues and improve customer service processes.>Maintaining up-to-date knowledge of Magzter’s products and services to provide accurate information and support to customers. Consistently achieved high customer satisfaction ratings and positive feedback.>Successfully managed and resolved escalated customer issues, contributing to a reduction in complaint resolution time.

Engaged in tele-sales role, demonstrating a proactive approach in learning sales techniques and strategies. Familiar with outbound calling, handling customer inquiries, and supporting the sales process. Acquired foundational skills in building rapport, product knowledge presentation, and adapting to meet customer needs. Showcased a goal-oriented mindset, working to contribute to team targets and diligently maintaining accurate sales records

Chennai, Tamil Nadu, India

Diligent professional with experience providing exceptional customer support and problem resolution. Proficient in addressing inquiries, resolving complaints, and ensuring customer satisfaction. Skilled in maintaining records, effective communication, and upholding service quality standards. Known for delivering positive customer experiences while adeptly managing multiple tasks and contributing to continuous improvement within the customer service team