Jaira Ryea Molina Email and Phone Number

• Work closely with functional consultants for the successful implementation of the project.• Provide NetSuite training and technical support to end-users throughout the implementation.• Provide technical support to clients as and when required post-implementation.• Perform integration, configuration, data migration, and user access control settings involving NetSuite.• Operates independently to provide quality work products to an engagement.• Performs varied and complex duties and tasks that need independent judgment, in order to implement CWGP services to meet customer needs.• Applies CWGP methodology, company procedures, and leading practices.• Demonstrate expertise to deliver functional solutions on moderately complex customer engagements.• May act as the team lead on projects.• Effectively consults with the engagement of customer organizations.• Participates in business development activities.• Develops and configures detailed solutions for complex projects.

• Implements solution administration & configuration, SuiteCloud development, education passes, release guidance and testing, performance assessment and guidance, and advisement on platform and environment architecture.• Developed varying solutions in different customization areas to provide quality projects and effective consultancy to customers.• Demonstrated expertise to deliver functional and technical solutions on multi-level complex client and partner engagements.• Participated in the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology• Participated in driving the approach to remediate gaps, and consensus with the Customer of same• Worked with customers to remediate highest priority gaps• Defined detailed functional requirements for automations and integrations to NetSuite• Performed quality reviews of deliverables developed by other team members

• Manages all the customer's tasks which are submitted or requested by customers.• Make sure that all of the hours allocated to the customer's account are budgeted and will be used properly on each open tasks.• Create reports and meet the customer for status updates to discuss all of their tasks.• Make sure to help the Account Manager to retain the customer with NetSuite as the customer advocate.• Help the customer plan current and future projects.

• Assist in checking the settings affecting site behaviour• Troubleshoot customization problems to check if the issue is regarding core NetSuite functionality• Verify behaviour of features as it applies to web and UI• Check performance concerns that might affect the UI and the webstore• Responsible to interface with customers of NetSuite Inc. and its subsidiaries for high quality software support, business process questions and resolves technical support issues in a timely manner. Leverage by working closely with customers to find solutions via inbound emails cases or telephone calls. The role interfaces frequently with C-level executives, business owners, and/or end-users of the Company's product and services• Maintain broad and deep technical knowledge of product and services• Performs highly complex troubleshooting and analysis• Help customers in setting-up their Web Site using NetSuite Web Site• Building/Development Tools. These includes (Domains, Redirects, Tags, Customize Text, Shopping Cart, Search, Email, Employee Directory, Tabs, Categories, Items, Shipping Items, Multiple Pricing, Volume Discounts, Integrated Inventory, Order Management, Real-Time Dashboard Visibility, Gift Certificates, Coupons/Promotions, Product Feeds, Image Resizing, Web Site Hosting Files, SuiteScript Server Pages (SSP) and SuiteCommerce Advanced• Setting up Credit Card Payment Processing (CyberSource, Merchant e-Solutions)• Performs highly complex troubleshooting and analysis on performance issues. This includes Server, Network and Client Side

• Provide email, live chat and phone support to customers• Analyze software problems reported by customer and provide solutions if possible• Identify and reproduce software bugs and submit fix requests to software development team• Troubleshoot backup and restore issue• Deliver high quality service to maintain customer relationship• Perform remote sessions for troubleshooting and log collection

- Provides remote technical support to international clients, helping them resolve various application related issues.- Analyzes application diagnostic information to deliver root cause analysis.- Troubleshoot poor application performance, network-related issues, application installation, configuration and security.- Collaborates with other technical teams across multiple countries to help clients in 24/7 incident reports.- Documents discovered bugs and aids the development team in identifying their nature.- Published online IBM documentation on known application issues.- Spearhead OpenMic sessions for customers to provide new features of Notes.- Conducts training sessions for Manila Support engineers, enhancing their knowledge of Notes Technologies.

- Document all ongoing projects, news information and other activities within the company- Prepare lectures to be undertaken by the Regional Director and the corresponding multimedia presentation thereof- Transcribe and prepare minutes of meetings of proceedings of events- Encode various communications and files them accordingly