Results oriented and experienced leader in Customer Support and Operations Management with 10 + years of experience. Im a dependable and trusted professional that puts an emphasis on maximizing results and performance within an organizationI have a demonstrated successful history in leading work teams in office and remote work environments. I'm skilled in support platforms (Freshdesk and Zendesk) and support process management/work flow design (SaaS, support portal integrations, workflow automation, data analysis, quantitative research methods, and project management). Proudly building better brand loyalty in the technology, gaming, and consumer product industries.