Jairo Angulo Email & Phone Number

Built and designed fully responsive front end applications using HTML, CSS, Javascript, algorithms, and API’s through AxiosDeveloped full-stack applications with full CRUD functionality using React, Javascript, Node.js, and ExpressCollaborated with UX designers to build an educational website for teachers to assist them in providing an exceptional learning experience for their students.Developed full-stack applications with full CRUD for backend and front end functionality using Ruby and Ruby on Rails

Reston, Virginia, United States

Responsible for all IT support for several major retail industry accounts in the D.C. metropolitanarea. Provided both remote and field support services to meet each client’s needs.Created the daily call and weekend on-call schedules for the team and managed the properrouting of service calls to secure SLA compliance. Expertise in this area ensured that the teammet and exceeded all call SLA metrics on a consistent basis.Managed field engineers for various projects involving new store openings, remodels, and storeclosings, including the escalation and resolution of all issues. Provided guidance and support tonew field engineers via on-the-job training and smart hands support.Administered complex IT infrastructure, software, hardware, and networking for major clients.Resolved client requests and problems, including troubleshooting, installing, configuring,reimaging, monitoring, diagnosing, repairing, maintaining, replacing, and upgrading hardware forworkstations, printers, IOS devices, and specialized equipment.Managed all phone, voice, and network issues. Installed, configured, and diagnosed Avayadigital and VoIP phones for clients.Effected hardware repair and replacement of parts on switches and servers such as memory,motherboards, and storage devices.Recognized for meeting 100% SLA completion of weekly calls, outstanding customer satisfactionby Service Delivery Management, and set up and completion of new store openings in NY andCT.

Mclean, Virginia, United States

Responsible for supporting all technology in 12 Nordstrom Full-Line and Rack stores within theD.C. metropolitan region. Provided in person, phone, and remote support to users.Properly recorded, documented, and closed tickets. Monitored tickets in ServiceNow toensure proper handling and routing of user requests. Conducted team meetings andparticipated in on-call scheduling.Responded to technology requests and problems, including all aspects of IT support forhardware/software for workstations, printers, specialized equipment for retail industry use,phone, VoIP, and network issues.Customer Service ‘All Star’ award received August 2017. Acknowledged for consistentlyhigh customer ratings.

Mclean, Virginia, United States

Responsible for managing the shoe department with a volume of $1.2M-$1.8M annually.Achieved and/or exceeded monthly sales goals by managing a team providing expert customerservice and responded to all customer complaints and comments with a high satisfaction rate.Recruited, trained, appraised, and supervised a staff of 15. Performed quarterly reviews for eachsales employee and improved employee results with extensive coaching and feedback.Jairo Angulo Page 2Designated as the Manager in Charge of the entire Nordstrom store once per week. Accuratelyanalyzed sales figures and forecasted future sales volume to ensure profit goals were met.

Mclean, Virginia, United States

Successfully managed promotional displays, merchandise arrangement, upscaled sales, andpayment processing to increase and promote in-store sales.Provided exceptional customer service while meeting sales per hour goals. Completed theFuture Nordstrom Leaders program.