Jairo Benavides Email & Phone Number

Bogotá, Bogota, Co

Remote

* Setting up claims, getting claim information including the assigned adjuster.* Sending Letters of Representation.* Obtain Letters of Acknowledgment, declaration pages, and signed rejections for specific first-party and third-party coverage.* Continuously following up on liability status and coverage investigations.* Dealing with health insurance and obtaining subrogation/itemized statements. * Setting up claims with counties/cities/states, at times dealing with TORT Notices.* Investigative research, including but not limited to Public Data searches, USDOT searches for commercial defendants, etc.* Purchasing Police Reports, performing open records, etc.* Correspondence regarding withdrawal

Remote

*Close The Deal:My primary responsibility involves, qualifying leads, following up, building relationships, and successfully closing deals for payment.*Pipeline Organization:I am responsible for meticulously organizing the CRM pipeline, managing tasks, conducting follow-ups, and maintaining detailed notes to ensure a streamlined and efficient workflow.*Build Relationships:Proficient in upselling and dedicated to creating lasting relationships with both customers and the brands we collaborate with, fostering mutually beneficial connections.*Cross-Functional Collaboration:Effectively collaborate cross-functionally within the company to ensure seamless communication with all stakeholders, contributing to the overall success of our customers.

Nueva York, Estados Unidos

▪ Supervised and ensured the safety of campers ranging from ages 6 to 16.▪ Organized and led various recreational activities, including sports, and team-building activities.▪ Encouraged campers to develop social skills, teamwork, and sportsmanship.▪ Provided guidance and support to campers during challenging situations.▪ Collaborated with other counselors and staff members to create a positive camp environment.▪ Communicated effectively with parents regarding camper progress and addressed any concerns or questions.

Bogotá, Distrito Capital, Colombia

🔸 Negotiate and sell competitive rates for clients´ shipments.🔸 Onboard new carriers and develop ongoing relationships.🔸 Supervise the tracking and tracing of the shipments.🔸 Resolve the issues related to my shipments and communicate it to the stakeholders.🔸 Ensure invoices and POD´s are accurately being sent to billing in a timely manner.🔸 Source and procure carriers through load boards, internal/external networks, and referrals.🔸 Provide exceptional customer service to carriers and partners.🔸 Manage the lifecycle of shipments from pickup to delivery.

Bogotá, Distrito Capital, Colombia

🔸 In charge of organizing and spearheading the daily activities of a tech support call center operation.🔸 Built, managed and coached teams of representatives who are able to provide exceptional customer service, deliver consistent sales results and execute tasks effectively.🔸 Resolved system outages, guaranteeing representatives are meeting quality standards outlined in client contracts, calculating and coaching to call center performance metrics; monitors sales performance and analyzes reports to ensure effectiveness.🔸 Coached representatives to accurately engage with customers to solve tech issues.🔸 Offered Connected Home product, understanding their technology and upselling other protection/tech support solutions based on their needs.Achievements: 🔺 Helped with the launch of a new site in Bogotá.🔺 Met expected KPI’s throughout the last quarter of 2021.🔺 Developed a team of 17 people to deliver on KPI’s.🔺 Constant improvement on sales results with integrity.🔺 Effectively identified behaviors to create an impactful action plan.

Bogotá, Distrito Capital, Colombia

🔸 Coordinated and monitored supply chain operations, ensuring communications are used effectively with stakeholders and tracking the shipment of products according to customer requirements; kept logs and records of incidents that needed to be solved.

Bogotá, Distrito Capital, Colombia

🔸 Oversaw and managed operational performance; identified business opportunities and met client’s KPIs targets.🔸 Developed and coached CSRs’ skills through effective feedback; managed staff, providing them with information and guidance.🔸 Created action plans and executed them in order to increase revenue; boosted client’s satisfaction by exceeding expectations.Achievements: 🔺 Contributed with the implementation of a new campaign.🔺 Delivered key activities to improve soft skills through training.🔺 Maintained expected KPIs throughout production.🔺 Exceeded expected revenue with new Lifecycle Program Managers.

Bogotá, Distrito Capital, Colombia

🔸 Oversaw and managed operational performance.🔸 Developed and coached CSRs’ skills through effective feedback and met client’s KPIs targets.🔸 Created action plans and executed them in order to increase revenue; boosted client’s satisfaction by exceeding expectations.Achievements: 🔺 Helped with the implementation of a new campaign.🔺 Delivered key activities to improve soft skills through training.🔺 Maintained expected KPIs throughout production.

Bogotá D.C., Colombia

🔸 Oversaw and managed operational performance; met client’s KPIs targets.🔸 Developed and coached CSRs’ skills through effective feedback🔸 Created action plans and executed them in order to increase revenue; boosted client’s satisfaction by exceeding expectations.Achievements: 🔺 Recognized as one of the best assets during transition process.🔺 Outstanding performance recognition in production.🔺 Created huddles to strengthen other Team Manager’s soft skills.🔺 Chosen as intern Senior Team Manager for a month, managing a team of 6 team members and 60 agents, exceeding immediate previous month results.🔺 Contributed to the team's growth by developing Senior Agents leadership skills.

Bogotá, Distrito Capital, Colombia

🔸 Managed incoming calls and health care providers inquiries; identified and assessed providers’ needs to achieve satisfaction.

Bogotá, Distrito Capital, Colombia

🔸 In charge of the department’s results, meeting of deadlines, coaching and development of people; listened and transcribed calls verbatim both in English and Spanish.Achievements:🔺 Improved transcriptions’ completion time.🔺 Helped on transcriptionist development by providing training and coaching.🔺 Improved the Excel call log table.