Jairo Ching Email and Phone Number

🍳 SME on Smart Recipe Optimization and Recipe Editing from various sources including various partners and in-house original content, both in written and video formats.
🍳 Ensuring quality and accuracy of our recipes across various platforms.
🍳 Support SEO efforts for all recipe content across platforms.
🍳 Consulted on localization and translation efforts for various emerging markets/languages.
🍳 Logging/reporting any app/web/in-house tool bugs and errors to relevant teams and working with engineering to document accurately, reproduce, and ensure resolution.

🥙 Lead trainer of new content engineering team members as well as interns on Recipe Optimization Tools as well as all processes related to recipe optimization.
🥙 Lead team backlog refinement sessions.
🥙 Support team in furthering education and revamping the internal training program for new and current team members and onboarding of new content engineering team members.
🥙 Writing and formatting technical documentation related to various internal processes.
🥙 Support other team members to see projects to completion, whether by writing SQL queries, shoppable error checks/reports, or mentoring in Recipe Optimization processes and proper documentation.

🖥️Remote technical support and education for hardware (Macs, iPhone, iPads, and Apple Watches), software (iOS, macOS, and WatchOS), and Account Security.
⌚Managed time appropriately while working remotely to follow up on customers' unresolved cases, learn new and up-to-date procedures from engineering, and attend Team Meetings and Training.
✍🏽Wrote detailed case documentation of customers' issues and steps to resolve and guides for internal team use referencing appropriate external and internal articles when necessary.

Migrated and Managed all systems to new office during and after merging of
JD Closeouts and Closeouts World.
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Designed, Planned, Implemented and Managed various aspects of Technology for the business from Database Solutions, Web/Company Designs, Software, Hardware, Email, Phone Systems, Servers and Mobile Devices.

Designed, Planned, Implemented and Managed various aspects of Technology for the business from Database Solutions, Web/Company Designs, Software, Hardware, Email, Phone Systems, Servers and Mobile Devices.

•Supported Network, Software, and PC Services directed at Small Businesses.
•Worked with clients to test new software solutions as well as manage client purchases according to
budget. Managed Windows Small Business Server and Linux CentOS Servers.
•Implemented Open Source software solutions for clients such as CRM.

⁃Performed hardware and software troubleshooting for small to medium businesses.
⁃Configured local network devices such as printers and wireless routers.
⁃Worked in all Windows environments with Active Directory and Managed Anti-Virus Services,
Batch Scripts for automated tasks and helped configure client/server backup schemes.