• Responds timely and satisfactory to resolve customer inbound calls and on-line contact• Answers questions and troubleshoots for: Tandem's t:connect application, HCP portal, Mobile app, and other future software applications• Demonstrates good judgement in selecting methods and techniques to obtain solutions for customer requests

• Completes supervisor escalations to ensure customer satisfaction• Troubleshoots software issues with updating pump or connecting to mobile app• Delegates follow-up requests to ensure tasks are completed in a timely manner

• Troubleshoot for Tandem’s pump or the G6 CGM, as well as assisting Spanish and French-Canadian users• Trained and mentored 30 new hires to ensure customers have insulin deliveries with their insulin pump• Ensured compliance with company policies, including Privacy/HIPAA, legal, and regulatory requirements• Acquired experience with Contact Center reporting systems, including CRM software

• Performed expert annotations on sixteen hours of behavioral data using spectrograms and Praat• Assisted with the construction of a recording rig to conduct experiments • Contributed to open source software for our analysis toolbox using GitHub in Python • Presented at the Summer Research Conference

Received a $4,000 scholarship from the Summer Training Academy for Research Success to fund my research project- Spent 8 weeks conducting full time research in order to present at the Summer Research Conference- Built a network with other researchers in my cohort- Attended weekly meetings discussing how to present research

Received a $2,500 fellowship to fund my research project- Presented at the Halıcıoğlu Data Science Institute one year anniversary- Presented at the Undergraduate Research Conference

• Developed personal project to investigate relationships between spiking activity and Local Field Potentials in the Avian Brain• Transformed data into a workable format using: bandpass filter, Hilbert transform, CAR • Conducted analysis on phase-amplitude coupling and Inter-trial coherence

Worked closely with 10 students to help them in their transition into their second year of higher education.

Served over 250 students as a mentor and guide to UC San Diego, providing apersonalized experience of the campus and an insider’s view to college.Worked in a team of 18 to mentor over 250 students throughout the day, and was a resident assistant for close to 20 students. Provided students with a warm, positive, and safe learning environment. Thisincludes (but is not limited to) maintaining a positive attitude, using culturally sensitivelanguage, and acting as a role model, mentor, and resource Follow all guidelines of the training manual and policies set forth by the Triton SummerAcademy Coordinating Staff and the UC San Diego Conference Services staffSome suggestions for communicating with your program students include: Develop a mutual trust and respect between you and your students Value and encourage their growth as a student and individual Offer support, resources, and guidance throughout the program Share your experiences at UC San Diego, from transitioning from high school toacademic endeavors like research opportunities and study abroad programs toparticipating in clubs and organizations and becoming part of the Triton community

• Used ChronoViz to annotate recorded data and conducted data analysis with Python• Collaborated in a team with other video and computer coders• Resulted in finding that people are more social after doing group activities

Was a mentor for the students in the First Year Experience program, assisting them in their transition into higher education.