- Manage the business’ IT infrastructure roadmap.- Implement and lead ITIL and change management practices.- Work with global operations leaders to deliver a strategy as it relates to the organization's IT infrastructure, and in support of the company’s strategic and operational objectives on a global scale.- Oversee technical IT/Infrastructure projects in alignment with organizational goals.- Manage backlog of IT applications.- Lead the implementation of corporate governance controls (SOX compliance, PCI compliance, GDPR).- Manage all aspects of eCommerce operations and the eCommerce IT ecosystem.- Manage application support process for all apps and in coordination with IT partners.- Lead the effective delivery of networks, development, and disaster recovery systems and processes.- Lead IT support required for product rollouts.- Provide direction, guidance, and training for the organization.

- Led the operations team in improving operational systems, processes and best practices that guarantee organizational efficiency.- Led the implementation of corporate governance controls (SOX compliance, PCI compliance, GDPR).- Worked with senior leadership and led problem solving teams in identifying, defining, and scoping business processes to drive operational improvements and impact the company's bottom line.

2015 – 2018 Senior Manager - Continuous Improvement & Analytics- Built and led BI and analytics team in modelling and implementing Business Intelligence and data analytics solutions.- Led company-wide continuous improvement and transformation initiatives.- Contributed towards the achievement of the company’s strategic and operational objectives on a global scale.2012 – 2015 Project Manager - Led the development and implementation of systems and applications (Salesforce, LMS, and multiple in-house applications) using AGILE and waterfall methodologies.

- Led full scale projects for the procurement and distribution of medical equipment and products for Federal, State, and Private customers.- Developed and led the implementation of a quality management system based on ISO 9001:2008 standard and practices.- Streamlined business practices to cut down on waste, reduce expenses, and gain operational efficiencies.- Identified and developed strategic sourcing initiatives to drive increases in margin while delivering on quality and overall customer satisfaction.

- Performed market analysis and benchmarked business practices pertaining to the formation of a consortium between FIU and private sector businesses.- Structured a business proposal including governance, risk, and compliance analysis to determine the feasibility for the implementation of the consortium. - Managed project resources (including budget, and team), work plans, and scheduling.

- Developed monitoring plans for the CNG equipment, to ensure quality of service. - Implemented and delivered a comprehensive training program including technical certifications for operating CNG equipment.- Managed day-to-day operations of two CNG stations.- Negotiated product requirements and pricing with external partners, while monitoring execution of vendor contracts.- Coordinated the logistics associated to indirect procurement required for the continuous operations of two CNG stations.- Developed, nurtured, and maintained vendor relations.