Jairo Juarez Email & Phone Number

Cypress, Tx, Us

San Ramon, Ca, Us

Managed deployment and engagement projects of 500+ Digital Signage devices across global Chevron locations under Real Time Collaboration team, while working in a contractual capacity via HCL. Designed, modernized, and implemented Digital Signage global infrastructure and AV workflows for application integrations.Additional Impact:• Oversaw the management and delegation of support requests and tasks to offshore support staff, as well as quarterly performance evaluations and appraisals, as a Reporting Manager for HCL.• Utilized SAFe Agile best practices to manage project planning efforts to align development to business goals within digital signage.• Facilitated the testing, development, and content dissemination to non-interactive and interactive displays for Digital Signage and Space Reservation.• Maintained accountability for Digital Signage hardware evaluation, registration, commissioning, and decommissioning of content streaming devices.• Interfaced with Enterprise Messaging Team to build and implement Space Reservation enterprise solution leveraging Appspace for Conference Room and desk booking.• Evaluated potential replacement hardware for Exchange-based room booking and desk hoteling using the Appspace or Teams app.• Ensured rigorous application governance to remediate potential IRM (Information Risk Management) vulnerabilities in Digital Signage applications and hardware.• Managed the layout and organization of the Digital Signage SharePoint site, including the creation and maintenance of digital signage knowledgebase articles.

San Ramon, Ca, Us

Provided L3 escalation queue resource for elevated Exchange, IronPort, SharePoint, Office 365 hybrid environment support, and general escalation queue management under EUSA Operations Services Support, while working in a contractual capacity at Chevron via Modis. Additional Impact:• Coordinated with the project implementation team responsible for documentation and application governance to help remediate potential IRM (Information Risk Management) vulnerabilities. • Collaborated with MD to develop a Windows Kiosk profile; and assisted with the evaluation, registration, commissioning, and decommissioning of streaming devices. • Evaluated and documented potential replacement hardware for Exchange-based room booking hardware, as a Technical SME for the NextGen Room Booking project.• Assisted with Program Increment (PI) planning to align product development to business goals. • Delivered end-user support around Chevron's core desktop GIL environment and tools, such as Enterprise Messaging, real-time communication, meeting tools, & core apps & OS. • Empowered the global user base by addressing issues with a genuine sense of urgency and educating end users on technological trends and changes.

San Ramon, Ca, Us

Maintained and supported a range of proprietary refinery applications to enable the execution of environmental impact assessments and inspections on O&G infrastructure, while working in a contractual capacity with Chevron through Modis. Additional Impact:• Performed MobiControl and Intelatrac application upgrades, procedure management, and application support for remote sites. • Provided L3/2.5 escalation queue resources for elevated Exchange, IronPort, SharePoint, and general escalation queue management. • Managed the delivery of end-user support across the core desktop GIL environment, including real-time messaging, meeting tools, and the core OS and applications. • Provided concierge-style technical support to users, including hardware and software troubleshooting and diagnosis. • Spearheaded and resolved customer and product issues with a genuine sense of urgency.

San Ramon, Ca, Us

Maintained accountability for VIP Dedicated IT Support for Chevron Executives per an individual business unit-based subscription service; and worked on the L2.5 Remote Support Escalation queue to assist team members resolve escalated more complex technical issues. Additional Impact:• Triaged, troubleshot, and resolved issues related to the core desktop GIL environment and tools, including Enterprise Messaging (i.e., Office 365 hybrid cloud and on-prem). • Enhanced user satisfaction through the delivery of technical support, which encompassed hardware and software troubleshooting and diagnosis. • Spearheaded the diagnosis and resolution of complex user issues with urgency; and educated end users on technological trends and changes. • Tasked with gathering data for a wide-scale project that involved updating SharePoint information for the SCCM Site Assessment Team. • Built internal Knowledge Base content and documentation to be uploaded to Microsoft Teams for collaboration and to assist the team with resolving known issues.

Houston, Tx, Us

Managed Services Provider to multiple clients across a broad range of industries in the Houston and Dallas areas, as a Systems Engineer at VDI Communications. Responsible for the day-to-day maintenance and monitoring of client infrastructures, including Office 365, on-prem servers, desktops, network equipment, and peripherals. Additional Impact:• Facilitated and led a variety of client migrations to Office 365, Sharepoint, Teams, Planner, Delve, and Skype for Business. • Implemented Microsoft Azure Rights Management for Email Encryption, and Skype for Business management and configuration; and administered Avaya, Audix, and IP systems. • Managed the implementation of group policies as well as backups using SolarWinds Backup Management and AutoTask Endpoint Backup.

Partnered with application consultants and vendors to ensure a successful go-live, as the MIS Project Lead on Meditech 6.1 Healthcare Information System build and implementation. Additional Impact:• Led all enterprise application maintenance including software upgrades, patches, and/or planned or proposed application build, design, and implementations, including Dynamics GP 2013.• Maintained accountability for spearheading and resolving issues and escalating vendor support.

Angleton, Texas, Us

Worked with a range of clients to administer and maintain Windows Server 2008 to 2012-based Virtual IT infrastructure in a shared services setting. Additional Impact:• Coordinated and managed email migration from Google Apps to AppRiver Hosted Exchange 2013.• Performed onsite and remote troubleshooting of server, desktop, and laptop issues for multiple client offices and multiple remote office locations. • Deployed ConnectWise to respond to tickets; and troubleshot mail-related issues including delivery failure, internet header verification, and SPAM-related message delivery (AppRiver). • Monitored and maintained server backups and restores using Backup Exec 2012, StorageCraft ShadowProtect, and StorageCraft ImageManager. • Set up user Cisco VPN dialer access for remote users. • Managed VIPRE Anti-Virus application including client communication, remote agent deployment, and scanning schedules. • Maintained and managed client relations with professional courtesy and a high level of responsiveness to IT issues.

Played a key role in the successful go-live of multiple Meditech 6.1 Healthcare Information System builds and implementations, as an MIS Project Lead. Additional Impact:• Led application maintenance including software upgrades, patches, and/or planned application builds, designs, and implementations, such as Meditech 6.1, Dynamics, and NTT. • Worked within strict Change Control and maintenance periods and ensured all maintenance and backout plans were in place before outages. • Maintained and analyzed Backup Exec 2012 server backups and restores. • Tasked with verifying enterprise system configurations and role-based security or Active Directory and enterprise applications. • Managed VMWare vSphere5.x, ESXi 4.x, 5.x server infrastructure and provided Citrix XenServer 6.x administration and configuration. • Worked with BI to assist with SQL Server 2008-2012 database management and SQL Server Reporting Services. • Configured and managed SolarWinds to ensure server and network infrastructure was monitored.• Configure DFS on file servers to ensure proper replication between multiple sites and data centers.

Houot, Tx, Us

Provided administration and maintenance of Windows Server 2008-based Virtual IT infrastructure in a shared services setting. Assisted with the migration of a separate domain and related messaging services to a single domain. Planned and deployed Active Directory services across multiple sites.Additional Impact:• Assessed, managed, and configured existing and new physical messaging architecture as well as directory services within a strict Change Control environment. • Configured group policies to meet internal standards which included managing information and compliance associated with servers, databases, software, and any required equipment. • Installed, configured, and initiated application servers, software, required equipment, etc. • Directly managed enterprise-class spam and anti-virus solutions (Symantec Endpoint Protection, Symantec Mail Gateway; Barracuda). • Acquired additional experience with Medical RCM (Revenue Cycle Management) software administration and a deep understanding of DNS in an enterprise environment.

Houston, Tx, Us

Maintained and performed troubleshooting on desktop and laptop issues in the corporate office and multiple remote office locations, as an IT Help Desk Specialist.Additional Impact:• Triaged, troubleshot, resolved, and/or escalated mail-related issues including delivery failure, internet header verification, and SPAM-related message delivery (SPAM Marshall). • Delivered technical services and helpdesk support in a 150+ user environment. • Worked with team to develop and implement PC imaging using Symantec Ghost. • Set up user Cisco VPN dialer access for remote users. • Responsible for administration and configuration of Symantec Anti-Virus solution and for procuring, activating, and maintaining mobile devices for users. • Managed Active Directory structure and Group Policy for departmental security groups.

Richardson, Tx, Us

Managed all aspects of desktop and laptop administration for workstations running Windows 2000 and Windows XP in offices located in the Houston, Dallas, Boston, and Vancouver areas. Additional Impact:• Led the installation, configuration, workstation lockdown, troubleshooting, patch management, and software and hardware upgrades for clients. • Accountable for the administration and maintenance of the Active Directory structure for a +150-user environment. • Facilitated the creation of users, groups, and Organizational Units; and assigned user permissions, group memberships, and group policies. • Established RCA SecureID hardware tokens for remote VPN user two-factor authentication.• Maintained and configured Symantec Backup Exec daily backups. • Validated backups and performed troubleshooting on any failed jobs and sent backups to an offsite storage company upon the completion of validations.

System, Networking, And Lan/Wan Management/Manager

Computer And Information Sciences, General

Information Technology