Taught students employ-ability skills (i.e. resume writing, job searches, job interviews) as well as Windows 7 basics and Microsoft Office.Proctored 9 students for their Microsoft Office Specialist 2010 Certifications.Set up, managed, and maintained Windows 7 computers, Windows 2008 Standard servers, printers, peripherals and other networking equipment.Troubleshooted and resolved issues with Windows 7, Microsoft Office 2013 applications, networking activities, e-mail… Show more Taught students employ-ability skills (i.e. resume writing, job searches, job interviews) as well as Windows 7 basics and Microsoft Office.Proctored 9 students for their Microsoft Office Specialist 2010 Certifications.Set up, managed, and maintained Windows 7 computers, Windows 2008 Standard servers, printers, peripherals and other networking equipment.Troubleshooted and resolved issues with Windows 7, Microsoft Office 2013 applications, networking activities, e-mail, connectivity, remote access, and hardware. Show less

Helped trained some co-workers in using Argus Health system to locate health information.Experience with Medicare Prescription Drug Plan – “Part D” and Commercial Accounts Drug Plans.Listened to customer’s prescription issues/concerns and proposed solutions.Accustomed to taking 60-70 calls per day. (outbound/inbound).

Data Entry of student records into Skyward Database System with 100% accuracy. Supervised groups of students in classrooms independently as substitute teacher. Performed administrative assistant duties (data entry, office equipment, phone calls, etc.)Switched internet providers to boost production time to complete tasks.Repaired Windows XP problems, removed hardware as needed, and install programs as needed.Used Microsoft Office to create mail merge, student reports… Show more Data Entry of student records into Skyward Database System with 100% accuracy. Supervised groups of students in classrooms independently as substitute teacher. Performed administrative assistant duties (data entry, office equipment, phone calls, etc.)Switched internet providers to boost production time to complete tasks.Repaired Windows XP problems, removed hardware as needed, and install programs as needed.Used Microsoft Office to create mail merge, student reports, enrollment lists, and other important documents. Show less

Responded to customer needs by recommending certain PCs, printers, cables, and other computer equipment.Organized and maintained electronics merchandise area.Assisted customers with merchandise pricing, carry-outs, and other customer needs.Answered customer’s questions regarding TVs, computers, video games, and other electronics.

Helped trained new associates to the Wal-Mart customer service business model.Assisted in meetings to discuss new ways to improve customer service. Cross-trained to perform duties in other departments. Assisted customers with merchandise pricing, carry-outs, and other customer needs.

Used Microsoft Office to generate reports and charts for the hospital and insurance companies.Data entry of patient records into Meditech Computer System with 100% accuracy.Contacted insurance companies to verify Explanation of Benefits.Compliance with HIPPA laws in regards to sensitive patient data.Traveled to other business sites to provide administrative assistance to personnel and supervisors.Enclosure: Resume