Senior staff interpreter. Weekdays coverage of the main campus in Boston and the Emergency Department. Responsible for coordinating requests for other languages and answering telephone calls from/to patients and providers. Assignments include interpreting for families with babies, toddlers, preschoolers, grade-schoolers and teens in all clinics, such as Cardiology, Dermatology, Dentistry, Endocrinology, Genetics, Neurosurgery, NICU, Ophthalmology, Oncology, Orthopedics, Physical Therapy, Psychiatry and Sports Medicine. Common encounters include psychiatric and psychological evaluations, family meetings and pre-operative assessments, complex or sensitive encounters, surgical and anesthesia consents, diagnoses and treatment plans.

Nominated for the 2022 annual Ernesto Gonzalez Award for Outstanding Services to the Hispanic Community. Staff member providing interpreting in person, via video and phone, with on-site coverage weekdays and weekends on the main campus and the Emergency Room for in-patients and out-patients and coordinating requests for interpreters of other languages and ASL. Assignments for senior, adult, teen, infant and new born patients include psychiatric and psychological evaluations, family meetings and pre-operative assessments, complex or sensitive encounters, teachings, end-of-life situations, surgical and anesthesia consents, diagnoses and treatment plans. Also responsible for trouble-shooting and repairing electronic equipment for remote interpretation.

Independent interpreter with assignments that vary in nature and setting based on consumer needs. Typical settings would include schools, social services agencies and health care organizations. Common assignments include IEP/Special Education meetings in the Boston, Natick and Framingham Public School districts and the MetroWest Medical Center in Framingham. Other frequent assignments include investigations with DCF representatives, hearings at the Massachusetts Department of Unemployment Assistance, home visits for the Bethany Christian Services, programs for immigrants and refugees, and home visits by nurses from different Senior Care Options for medical, behavioral, health and LTSS benefits.

Language coach for aspiring healthcare interpreters. Independent contractor interpreter with assignments in several hospitals and health institutions, such as The Massachusetts Department of Mental Health Worcester Recovery Center and Hospital, UMass University Campus in Worcester, Saint Vincent Hospital in Worcester, UMass Heywood Hospital in Gardner, Fairlawn Rehabilitation Hospital in Worcester, Holden Rehabilitation and Nursing. Also interpreting during IEP and especial education meetings and teacher/parent conferences in the Worcester Public School, home visits by nurses from Senior Care Options for medical, behavioral, health and LTSS benefits, hearings at the DCF office in Worcester and the Worcester Juvenile Probation. Participated in several research programs and focus groups for the UMass Medical School.

Responsible to provide the students with principles, methods, and competencies (both knowledge and skills-based) essential in the delivery of effective, reliable, and comprehensive spoken language while interpreting in the clinical and human service field. Responsible for supporting and empowering aspiring interpreters through role plays to help them maintain register to find the appropriate meaning, to understand the cultural implications behind words accuracy to render the best possible interpretation.

Co-founder of 2Crea2 Gente Creativa, a Venezuela national retail services company that provides a broad range of merchandising and staffing solutions to retailers and distributors. Experience assessing training needs; identifying, sourcing or creating training materials to fulfill the needs and measuring success/results. Strong organization skills to coordinate training in a seamless way.Developed a training style that is frequently described to be entertaining and effective.Having worked in numerous Latin American markets, gained extensive experience working with people with diverse academic, cultural or experiential profiles; specialized in coaching front-line staff and first level managers to improve skills in Sales, Interpersonal Communication, Customer Service and Change Management. Developed and maintained tailored training programs, in conjunction with sales leadership. Excellent classroom training and facilitation skills.

Per diem interpreter for inpatients and outpatients at UMass Hospitals and the Cancer Center. Occasionally in charge of covering the ED at UMass Memorial Campus in Worcester and UMass Hospital in Marlborough and as on-call Spanish interpreter during weekends.

Assess clients and offer recommendations for their training needs.Facilitate and present workshops based on the book "7 Habits of Highly Efficient People.Resigned when decided to move with family to the US.

Member of the Company’s presiding board, reporting directly to the General Manager. Responsible for constructing learning objectives and provide on-the-job training to employees and business partners. Initiated successful training ventures into several Latin American markets.Responsible for the development and administration of information systems and a variety of status reports, electronic catalogs, sales expenses, promotional contracts, incentives and motivational plans.Other duties included generating sales quotas; developing and maintaining sales materials and current product knowledge; planning, conducting, coordinating and implementing a comprehensive training program for the sales staff, including new hires, existing sales staff and the company’s distributors; and designing sales tools, techniques and equipment. Defining training objectives, strategies and execution plans. Planning the training schedule for employees in a company. Ensuring that the materials used for training are upgraded as per the new rules and regulations of the company. Supervising the training staff and ensure that they are following the planned schedule. Reporting the results of the training program to the management of the company.

Responsible for evaluating the company’s sales strategies, distributors structure and identify emerging market opportunities. Prepared and negotiated contracts to establish and maintain services to distributors and national chains.Coordinated sales distribution by establishing sales territories, quotas and goals and designing training programs for sales representatives. Analyzed sales statistics gathered by staff to determine sales potential and inventory requirements and monitor customers’ preferences.

Meeting with prospective clients in order to gauge their advertising and marketing goals. Pitching of project ideas to clients thereby helping the clients in generating novel concepts for the advertising firm’s creative department.Communicating differences or objects voiced by the client back to the creative team thereby ensuring that all necessary or requested changes are implemented.Paying strict attention to operation of campaigns, to the client generated feedback and creating adequate amount of networking and relationship building.