- Assisted multiple stores across North America with special operational projects, including training new hires and rolling out new systems.

- Responsible for managing the Hudson Yards location's inventory and store operations such as Tailoring shop, Customer service, and RFID technology.- Applied my previous internal communications experience to develop projects such as operations newsletters and training videos.

- Supported the store operations in the brand North America's flagship.- Created operational projects that were implemented in multiple Suitsupply locations.- I was selected to work on special projects in different Suitsupply locations in New York and other cities such as Boston, Philadelphia, and King of Prussia.

During my career break, I remained actively engaged in my profession as a videographer freelancer. I had the privilege of collaborating with diverse clients across various industries, including renowned names such as Globo and Sanofi. Additionally, I worked closely with several renowned Social Media Influencers in Brazil, contributing my skills to visually represent their unique narratives. These experiences have not only honed my technical abilities but also enriched my understanding of different sectors and communication styles.

Nubank is a groundbreaking startup in the fintech industry, where I could played a pivotal role in shaping and enhancing the customer journey. My responsibilities involved providing support to customers through different channels, analyzing customer interactions, providing feedback and data to identify areas for improvement and implement strategies that would elevate the overall customer experience. Being part of Nubank during its early stages allowed me to immerse myself in the dynamic world of startup culture, where agility, innovation, and adaptability were essential. The experience was not only professionally enriching but also provided a unique opportunity to witness firsthand the growth and transformation of Nubank into one of the largest digital banks globally. This journey taught me valuable lessons in brand building, customer-centricity, and the intricate workings of the fintech landscape.

Integrated a dynamic cross-functional team entrusted with overseeing the brand and marketing strategies for the university and all its campuses. My primary responsibility was to identify social media trends and create content for both organic and paid campaigns.

I have developed campaigns and strategies for internal communication. Additionally, I have undertaken the responsibility of designing and creating presentations tailored for various stakeholders and government agencies, specifically focusing on the special operations projects associated with the festival. In this capacity, my goal has been to effectively communicate the unique aspects of these projects to key audiences. Furthermore, I have played a crucial role in supporting the Public Relations team by providing them with relevant content and information related to special projects. This assistance has been instrumental in facilitating the team's interactions with the press and ensuring accurate and comprehensive coverage of our initiatives.

Developed content strategies that became part of the brand’s long-term plan, including an onboarding magazine for new students, and the yearly graduation music videos that are now part of the brand’s culture.

- Managed all social media accounts, including Snapchat, Facebook, Instagram, and YouTube. Responsibilities included Community management, Content creation, Customer service, and Content strategy.- Executed brand activations in multiple events.