Tactical Operations Center Technician
CurrentMonitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Mesa’s Standard Operating Procedures (SOP).Exercises independent judgement and to assist technicians in troubleshooting.Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution.Assists with any requests for support.Works within a team of other operations technicians to identify and prioritize operational issues and insure they are resolved in accordance with Mesa’s standard.Through the analysis of systems and reports the operations center technician indentifies faults and model sizing issues fleet wide.Understands current organizational hieracrchy in field operations across the Mesa footprint.Read and demonstrates an understanding of Ideal Team Player & Extreme Ownership.Performs all other duties as assigned.
