Jaisal Augustine Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Procure materials for ELV systems, including Structured Cabling, CCTV, Access Control, Intercom, Home Automation, Fire Alarms, and Tools, ensuring adherence to specifications and cost-effective sourcing from local and international suppliers.• Collaborate with Engineering, Supply Logistics, and Finance departments to develop and implement procurement policies that optimize purchasing efficiency.• Manage all procurement documentation, including Local Purchase Orders (LPOs) and Delivery Notes (DNs), ensuring accurate filing and maintaining an up-to-date procurement database.• Coordinate with suppliers and vendors to implement optimal purchasing strategies, negotiate favorable contract terms, and ensure timely delivery.• Ensure compliance with procurement regulations and industry standards, consistently meeting legal requirements.• Conduct research to identify and evaluate suppliers, securing the best options based on cost, quality, and delivery capability.• Assist in budgeting and cost analysis, ensuring all procurement activities align with financial goals.• Manage inventory levels, providing clear status updates to stakeholders, and ensure smooth material flow.• Negotiate and manage subcontractor agreements, achieving mutually beneficial outcomes.• Oversee procurement of office supplies and maintain efficient storeroom operations.

Dubai, United Arab Emirates

• Department Oversight: Oversee and supervise all activities within the purchasing and project department for MEP and HVAC projects.• Purchase Planning: Develop and implement strategic plans for the procurement of equipment, services, and supplies that align with project and organizational goals.• Document Preparation: Prepare essential project documentation, including Local Purchase Orders (LPOs), delivery notes, tax invoices, and other relevant project documents, ensuring accuracy and compliance with company standards.• Office Administration: Oversee daily office operations, ensuring a smooth and efficient workflow.• Reporting and Documentation: Prepare and maintain records, reports, and documentation related to office operations.• Product Evaluation: Review, compare, analyze, and approve products and services to be purchased, ensuring they meet quality and cost criteria.• Inventory Management: Manage inventories effectively, maintaining accurate records of purchases and pricing, and preparing budgets and cost analyses.• Supplier Information Maintenance: Keep supplier information up to date, including qualifications, delivery times, and product ranges to ensure optimal supplier selection.• Vendor Analysis: Review and analyze all vendors/suppliers, evaluating supply and pricing options to make informed procurement decisions.

Kochi, Kerala, India

• Customer Support: Provide first-level technical support to customers via voice communication, addressing inquiries and resolving issues promptly.• Issue Diagnosis: Diagnose technical issues related to hardware, software, and network connectivity, ensuring accurate troubleshooting.• Guided Assistance: Offer step-by-step guidance to customers for resolving technical problems, ensuring clear communication and understanding.• Documentation: Document all customer interactions, troubleshooting steps taken, and resolutions provided in the company’s CRM system for future reference.• Escalation: Identify and escalate complex issues to higher-level technical teams when necessary, ensuring timely resolution.• Product Knowledge: Maintain up-to-date knowledge of company products, services, and technologies to provide informed support to customers.• Performance Metrics: Meet or exceed performance metrics, including response times, resolution times, and customer satisfaction scores.