Possess a competitive spirit and desire to meet and exceed daily sales goals.Maintain strong knowledge of all products, accessories, pricing plans, promotions, andservice features.Lead by example and motivate sales associates to provide outstanding customerservice.Ensure an extraordinary customer experience by providing efficient, courteouscustomer service and assist in all aspects of product offerings and services.Handle all administrative aspects of the sale including completing customer contractsand warranties, pulling products from inventory, accepting customer payments andfiling the completed orders.Maintain store staff by recruiting, selecting, orienting, and training employees.Maintain store staff job results by coaching, counselling, and disciplining employees,planning, monitoring, and appraising job results.Maintain professional and technical knowledge by attending educational workshops;reviewing professional publications; establishing personal networks; and participatingin professional societies.

Processing Personal loan applications of customers of various bank like (RBL Bank, IndusInd Bank, FullertonNBFC, Kotak Mahindra Bank, IIFL Bank , Affirmative NBFC Credit and verification evaluation of all the documents received. MIS & Dashboard for pending Inventory and ensure TAT met MIS track on applications received, Processed and Sent to Bank. Resolving and Coordinating with Bank on Query follow-ups. Training and Supervising Team in regards of operations. Coordinating with Executives on documentation of loan process.

Processing Personal loan applications of customers of various bank like (RBL Bank, IndusInd Bank, FullertonNBFC, Kotak Mahindra Bank, IIFL Bank , Affirmative NBFC Credit and verification evaluation of all the documents received. MIS & Dashboard for pending Inventory and ensure TAT met MIS track on applications received, Processed and Sent to Bank. Resolving and Coordinating with Bank on Query follow-ups. Training and Supervising Team in regards of operations. Coordinating with Executives on documentation of loan process.Auto

Supporting Sales Team: Collecting relevant details from customers what he is looking to purchase car services,which model, budget, online or outlet purchase with other details & helping customer to reach right Team. For Technical issues calls taking service tag & brief description about issue by checking segment, customercalling from & transferring call to right technical team. Helping customers to reach right department to know the order status/ warranty details/ spares purchase bychecking segments transferring to right Q. Provide customers with adequate details that are related to Outlets, websites and other details. Co-ordinate between sales and support functions to address the escalation cases for the service provided andtaking it to closure. Maintaining Daily Track Sheet. Weekly and monthly Auditing team member’s calls. Mentored new candidates in understanding the business and Process Taking about 250 calls per day and been among top 5 in meeting all the metrics throughout

Answering incoming calls and respond to customer’s emails Management and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all calls information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned Taking about 250 calls per day and been among top 5 in meeting all the metrics throughout