• We act as the primary interface between Amazon and our business partners.• Handled day-to-day seller queries related to their account, brand, products and issues with their product detail page.• Maximize productivity by keeping detailed records of daily progress by identifying and rectifying areas for improvement.• Raised GEMBA related to process improvements.• Upskilled in multiple skill sets like: M@ , FBA , FFT , ILAC , and IIDP.

Maximize team knowledge and productivity by effectively training, monitoring, and directing them to best practices and regulatory protocols.• Accurately tracked and recorded all customer interactions on the Salesforce CRM platform.• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

*Handled day-to-day customer queries via phones, chat, and emails.*Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.*Maximized productivity by keeping detailed records of daily progress by identifying and rectifying areas for improvement.*Gathering market information from an internal and external source to resolve customers query quickly, professionally, and accurately.*Reinforced established quality control standards and followed procedures for optimal customer interactions.*Entered customer interaction details in the RightNow tool to track requests, account problems, and record solutions offered.