Jai Bhandari, Ms, Asq Black Belt, Capm® Email & Phone Number

Greater St. Louis Area

• Serving as an internal consultant for organization-wide projects related to revenue cycle operations within healthcare domain• Leading and overseeing process improvement projects driving improvements using Lean, Six Sigma and Project Management• Responsible for strategically planning and implementing changes across interdepartmental and cross functional teams• Responsible for identifying potential sources of revenue leakage and waste and responding with data-driven initiatives and process improvement strategies to improve net revenue and operations• Facilitator for multiple Rapid Improvement Events and Kaizen events (4 hour event to 4.5 day event).

Greater Boston Area

• Researched appointment scheduling journal paper in healthcare• Researched application of lean six sigma in healthcare

Greater Boston Area

Pune Area, India

• Increased productivity by 27% and reduced waste using lean methods such as DMAIC, PDCA/PDSA, 5S, Standard Work• Supported continuous improvement projects, provided process design, optimization and process improvement ideas• Analyzed root issues, generated solutions• Achieved 57 % NPS(Net Promoter Score) against target of 20% and surpassed target of other parameters such as FCR, AHT, Quality• Provided on job training to 3 new teams (45 employees) and shared experience

Master Of Science (Ms), Operations Research, 3.5/4.0

Bachelor Of Engineering (B.E.), Information Technology