Professional Summary:Dynamic and results-oriented Manager of Service Delivery Management with over 21 years of extensive experience in the SaaS industry, specializing in Service Desk, Helpdesk, and NOC services. Recognized for driving operational excellence, enhancing service delivery, and building high-performing teams. Proven expertise in strategic planning, process optimization, and fostering strong client relationships. Demonstrated success in leading operations and achieving significant business growth through innovative solutions and customer-centric methodologies.Accomplished Operations Head, renowned for designing customer-oriented programs and developing top-tier service-oriented teams. Expert in collaborating with organizational leaders to establish business goals and devise strategies that drive revenue generation and business expansion. Exceptional track record in creating scalable customer service operations infrastructures and leveraging a customer-first approach to nurture and strengthen client relationships.Highly skilled in the MSP service industry with profound experience in customer service delivery and NOC Service Delivery. Adept at establishing and implementing policies that enhance existing processes, developing NOC business improvement plans, and driving MSP business growth through direct interaction in pre/post MSP contract phases. Proficient in building NOC teams, managing pre-sales and post-sales processes, and ensuring seamless client onboarding. Committed to achieving productivity gains, resolving client service queries promptly, and developing server engineers.