Motivated, personable business professional with a successful 16-year track record of profitable small business ownership. Talent for quickly mastering the latest technology. Customer service oriented with both professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing happy and satisfied customers. I enjoy teaching people about the latest technology and assisting them with their technology needs. I am flexible and versatile – am able to maintain a sense of humor and remain calm under pressure. I enjoy working with multiple projects and work well multiple time constraints. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. While working at Bank of America, I worked in the Technical Support Department, handling customer calls from business customers assisting with software support. While owning my business, I worked with the SMB customer base including home owners. Excellent customer service skills are of the upmost importance in owning a small business. I was also a volunteer in Connecticut with 15+ years’ experience in the fire and rescue service. I was promoted to Rescue Captain and Fire Lieutenant. I volunteered for the Grayson Country (Virginia) Fire and Rescue Squad as well.