•Figurehead a self-reliant team of three using delegation and empowerment for decision making in processing customer orders for B2B working with 3PL. •Accountable for accomplishing department objectives, monitoring the 3PL process for import and export of goods, and ensuring warehouse management adheres to global standards. •Lead monthly meetings with 3PL to review KPIs and resolve any issues. Routinely check portals for OTIF results and violations to identify issues and implement corrections. •Champion the development of creating and implementing standardising operational processes and policies. •Successfully set up a cost tracking system to monitor the cost of serving in 30+ countries.•Enhanced the scope of a CLOUD tracking tool to monitor order fulfilment and invoicing, ensuring accuracy and timeliness of orders. Having 80% of the order via road and sea being live tracked. •Audit the entire Customer service, logistics and warehouse operations with a particular focus on corporate standard guidelines and train team members with self-audit tools.•Achieve sustainable growth by ensuring logistics expenses and customer service KPIs are met. •Proactively build upon advanced knowledge and experience in SAP, incorporating order management, data integrity, parameter maintenance and performance reporting to identify system and process enhancements continuously.•Counteract the volatility of current market conditions by overseeing the management of critical stock issues, shipping conflicts, and unique customer requests to deliver orders on time•Create and monitor scorecards for all Factory to Warehouse and Order to delivery KPIs of 3PL warehouse and transport, significantly improving the performance of the 3PL from an average 85-90% Score to 97%+ Score.•Drive supplier relationship management by ensuring invoices are verified transparently through a Cloud Tool and winning goodwill to ensure smooth operations during high volatile market situations.

•Led a team of three executives on processes, systems and the daily supply chain operations related to S&OP, invoice control, Order to Cash and fulfilment processes.•Developed and implemented efficient logistics strategies and established partnerships with key suppliers to meet short, medium and long-term organisational requirements in terms of cost, quality of delivery and overall service levels.•Achieved Top-Line and sales objectives by liaising proactively with Sales, Demand & Supply Planning and Marketing teams to identify and reduce backlog slippage, Out of Stock and revenue deviations.•Safeguarded the alignment of supply chain sales plans by driving the S&OP process with Demand Planners to ensure budget management and cost control for Outbound Logistics and warehousing.•Provided meaningful and timely information for reporting, control and performance improvement: Logistic Cost KPIs, Supply Chain KPIs, Sales Analysis and Performance, Stock Movement/Control Analysis.•Successfully implemented a Horizon Global SAP Platform up-gradation project for Logistics Execution and Order to cash process.•The focal point of contact and executor for all Logistic and OTC workstreams, driving the smooth onboarding of global templates to suit and match the requirement of the region and improving the process to reduce manual paperwork documentation process by 70%.•Key lead in process improvement of freight carrier move by initiating a tender process, effectively reducing costs by at least 30%.•Led the execution of a Cloud Tracking portal to track inbound and outbound shipments, customer claims and supplier invoices •Successfully trained two new colleagues within two months, focusing on customer satisfaction and a cost optimization mindset.

•Managed local invoicing as part of the OTC cycle, driving efficiency and maximum output with proper team time management. •Oversaw that products were delivered accurately on a timely basis to distributors and selected customers with accurate documentation required for clearance at customs in each of the covered countries.•Drove communication with supply and demand planning teams and production facilities to optimally manage customer demand and prioritise against promotion calendars, seasonal items and new item distribution.•Conducted regular surveys on service levels to monitor the departmental performance and evaluate the feedback received to assure flawless execution.•Nurtured relationships and updated customer’s on any latest product developments, including discontinued codes, warranty and backorders •Maintained healthy stock levels with effective inventory management while adapting to distributor needs and engaging with distributors on performance measures and monitoring when required.•Established as a key project member for Henkel Polybit integration into Beauty Care, reducing duty payment for locally produced goods after VAT implementation in UAE by 800T US Dollars annually on average.•Recognized as the primary member from operations for EDI Implementation with 3PL, effectively ensuring a smooth flow of data between both ends and streamlined the order process by 100 % reduction in warehouse picking errors

•Oversaw the processing of inbound shipments to WH and shared accurate GIT Reports•Aligned proper documentation between suppliers and WH, often providing urgent replies to incidences, red flags or missing data.•Proactively analysed and amended Purchase Orders received from principal vendors and created inbound deliveries after which goods receipts were performed.•Effectively monitored the arrivals, invoices and freight costs charged by suppliers.•Safeguarded compliance with company standards through the audit and review of suppliers and freight forwarders regularly