Jaison K Joy Email & Phone Number

With over 16 years of experience in software testing, I’ve been privileged to lead transformative projects and exceptional teams in delivering top-tier software solutions. I have built a distinguished career working with global powerhouses like Valorem Reply, Genpact, Cognizant, and Infosys, delivering transformative testing solutions for industry leaders such as Microsoft, BCBS NC, NASCO, Aetna, and Horizon BCBS NJ. My passion lies at the intersection of technology and leadership, where I leverage innovative approaches like AI to redefine test automation and drive significant improvements in software quality.Whether it's implementing cutting-edge automation solutions, standardizing processes for efficiency, or developing strategic proposals that win new projects, my goal is simple: deliver quality outcomes that make an impact.Here is a snapshot of my professional experience:Cutting-Edge Test Automation: I led automation efforts across multiple organizations. I have deployed solutions like low-code automation frameworks with Power Automate, UI automation and advanced API testing using Azure OpenAI, resulting in an 80% boost in productivity.Delivering AI-Driven Innovations: Whether implementing automated LLM chatbot testing or pioneering Generative AI red-teaming with Microsoft’s PyRIT framework, I’ve consistently stayed at the forefront of innovation to proactively detect vulnerabilities and improve efficiency.Streamlining Processes and Reducing Defects: My initiatives in root cause analysis and escape reviews have led to a 60–70% reduction in production defects, saving time and resources.Scaling Teams for Success: In my most recent engagement, I grew the QA/QE team from 15 to 30+ members while fostering a culture of collaboration and retention. This approach improved morale and performance.QA to QE Transformation: I am a strong advocate for continuous learning and upskilling, implementing comprehensive training programs to equip QAs to transform as QEs with the latest skills in test automation, and emerging technologies like AI.Health Insurance Domain Expertise: Deep understanding of healthcare systems and workflows covering Claims processing systems like QNXT, NASCO/NPS, Facets, ClaimsXten, ITS and Membership, Enrollment, Benefits, Provider Contracts, and Payment Systems.Test Automation: UI & API Automation (Selenium, TestNG, Postman), Low-Code/No-Code Automation (Microsoft Power Automate)AI: Azure OpenAI, PyRIT FrameworkTools: Selenium, JMeter, Jenkins, SQL and Azure DevOps, HP ALM, Rational ClearQuest.

Listed skills include Testing, Regression Testing, Requirements Analysis, Defect Tracking, and 45 others.