Jaison Smith Email & Phone Number

Austin, Tx, Us

New York, New York, Us

< A highly rewarding leadership role at a company with purpose that came to an end due to return to office >Led global strategy and delivery for MarTech Products and Solutions. Managed agile, scrum, and SAFe cross functional teams (over 100 resources in total) to plan, roadmap, and implement custom and SaaS platforms responsible for AI, Content Creation, Approvals, Omnichannel Orchestration, Experience, Analytics, and Insights. $40M YoY budget. Oversaw 102 SOWs and COs in 2023. Hired and inspired many.Notable achievements include: 15% increase in company NPS. Led Customer Experience Management. Identified and implemented measurement tools, co-created inner and outer loop operations, drove analysis and insights to discover actional insights.  533% increase in Content Engagement (CTR). Led Pfizer's journey orchestration program to provide personalized omnichannel experiences.  75% faster time to market for content. Awarded “Ops Star” for leading Digital team responsible for reducing promotional content review and approval time (MLR) from 38 days to less than 10 days for over ~150K annual pieces of content across 163 countries. 80% increase in content creation rate. Supported vendor selection and migration to new CMS. Managed managers of Adobe Conductor Award 2024 winning team. $18M annual Support Savings. As product owner of the self-service digital portal (Digital On Demand), I provided strategy and delivery of multi-million dollar global support services projects that resulted in annual value contributions totaling over $18M. Once moonlit as global mail migration lead to silently move 350 TB of data while deploying Exchange Online to over 100K users. Oversaw all AI initiatives for Corporate Functions opportunities (GenAI, Machine Learning, RPA, chatbots, etc) as engagement lead within Pfizer's Artificial Intelligence Center of Excellence. Spoke at conferences to 400+ (e.g. Microsoft Envision / Ignite, Sitecore Symposium, and Coveo Impact)

Seattle, Washington, Us

< A lot of flights and a lot of nights away. Honed my leadership style but also learned my travel limits spending up to 200 days per year on the road >Avanade is a multi-billion dollar joint venture between Accenture and Microsoft. Here, I deployed and supported digital transformation solutions impacting millions of customers in numerous industries (healthcare, finance, tech, advertising, oil, etc) as “land and expand” specialist. Ran professional services including solution architecture, engineering, operational efficiency, advanced analytics, and client success. Selected NYC “Most Value Professional” 2014 (out of over 150 employees) Stack-ranked #1 Manager (out of ~30 peers) 3 out of 4 years Grew F100 client from 1 to 26 colleagues / ARR from $2M to $15M over 3 years

Dublin 2, Ie

< Big consulting provided big opportunities. I grew from a big fish in a small pond to a bigger fish in an ocean >Led innovative multi-million dollar, strategy and technology programs for both Accenture and Avanade within the Business Intelligence and Collaboration service line. Provided strategic analysis, program management, and client management to a number of International companies (including a major financial services company, Big 4 marketing agency, and multiple large pharmas). Generated innovative custom applications and solutions using IT to better enable the business. Focusing in program and change management, IT transformation projects ranged from implementing emerging technology, infrastructure, and controls (successfully leading 80,000 employees through Microsoft’s 3rd implementation of BPOS-D - now O365) to strategic analysis (overseeing a team of 38 resources analyzing 100K Lotus Notes Databases as part of Exchange mailbox migrations for 85,000 end-users and planning divestiture efforts). Support business as usual, divestitures, and IPOs. Internally, supported and led multiple business development and pre-sales activities.

Bellevue, Washington, Us

< Managing single projects had been great but this opportunity allowed me to explore managing programs >Technical Program Manager of 4-10 concurrent Microsoft-direct projects. Managed $1M+ portfolio and was not afraid to get my hands dirty. Delegated and assigned work from a global resource pool of developers, SME’s, designers, and editors. Deliverables included SharePoint sites, VPCs (Virtual PC’s), HOLs (Hands on Labs), I/O Models, Videos, Sales and Marketing Material, and more on Microsoft beta software.

Bellevue, Washington, Us

< With MBA in hand, I was ready for a faster pace of life. This role was fantastic but the economy suddenly was not > Independently supported CIO of billion dollar software company with minimal guidance from Principals to redesign go-to-market (GTM) plan and align to product development and corporate strategy for our client. Performed quantitative and qualitative analysis through financial data by Geo, attach rates, etc to derive actionable insights. Originally hired to support another engagement, a SAP rollout for the same software giant, I worked alongside former directors from Deloitte, Booz Allen, IBM and Microsoft. In this role, I supported Change Management, Governance, Pricing, Licensing, and Enablement Management through administering and developing SharePoint project sites, creating robust project plans, conducting multiple interviews with executives, and delivering highly professional presentations for C-level executives.

Arlington, Va, Us

< Did a full 180 from startup life to learn rigid Project Management >Led project management for over 100 global engineers on the 747 aerospace derivatives program. Identified gap in procurement process and increased program accountability through development of Excel Macros and SQL queries to produce high visibility metrics of the delivery status of 30,000+ airplane parts. Daily responsibilities included estimating, scheduling, budgeting, and tracking multiple projects and productivity enhancements using lean methodologies. Co-led team of 8 to design innovative planning methods utilizing Theory of Constraints (TOC) with earned value and Critical Chain Project Management (CCPM) with capacity and resource planning. Received 13 Achievement and Accomplishment awards for leadership, initiative, innovation, and technical excellence Reduced project duration by over 300 manufacturing days to release floors to factory ahead of schedule Developed 3 BI reporting solutions that were implemented site-wide and heavily utilized at the executive level

Liberty Lake, Wa, Us

< Starting my career... at a startup >Led program and product management as 20th employee of a CCTV software and hardware applications company Securgen (later sold to Toshiba). Wore many hats as company grew exponentially. Managed full SDLC for 3 software and 4 hardware video surveillance and data storage products (including Engadget’s 2005 PC of the Year nominee) and first to market commercial grade IP Video Recording for Microsoft. Oversaw 150+ client-facing accounts as success manager, with accountability for quoting (RFP, RFQ), invoicing, tracking, supervising manufacturers, and training. Also responsible in purchasing, inventory, build, QA, testing, and the delivery processes. Grew revenue over 1100% YoY for Securgen after promotion to acting business development lead.

Washington, Dc, Us

Where I first fell in love with managing technology projects. Selected from 100’s of applicants for Farm Service Agency state headquarters position to roll out Windows XP to 43 county agencies. Created and managed deployment project plan to scope, schedule, and cost; ultimately finishing 17% under budget and 3 weeks early.

Richland, Wa, Us

My first professional job (burger flipping would actually come later).Computer support and troubleshooting. Helpdesk greeter, support call taker, and lead laptop repairer.

Bachelors Of Business Administration (Bba), Mis & Law And Public Policy

Mba, Specialization: Entrepreneurship