Jaison Thampan Email & Phone Number

New York, United States

New York, United States

New Hyde Park, Ny

Perform day to day help desk duties.Create new user accounts for use in the Duck Creek system.Move and setup computer equipment for new or temporary employees.Update current user accounts for use in the Duck Creek system.Work with CSC to fix PC's/laptops in our office.Troubleshoot and assist users using Citrix, Cisco AnyConnect, and VNC.Troubleshoot and assist in setting up video calls using Blue Jeans, GoToMeeting, Skype for Business, and Lync.Identify, troubleshoot, and resolve known issues with the marketing team and outside clients.A part of the Microsoft Security Pilot Group where I will be understanding a patch's impact on the environment before deployment, identify possible conflicts between the contents of a given patch and pre-existing software in the environment, and identify which applications might be impacted because of their dependence upon updated system-level files.As a pilot tester, I have to run client usability tests, testing for Microsoft Office, and Internet Explorer testing.Communicate with IT team about known problems in my office and assist with knowledgeable solutions for the known problem .Run SQL code to edit certain policies in Duck Creek.Convert forms to Duck Creek.Manage and maintain mailboxes in Outlook.Review and document entire monthly policy register to assure compliance of policies.Move policy documents into ImageRight files.

3 Columbus Circle, Ny

Performed basic level help desk duties such as PC imaging, any hardware related issues (hard disk etc.), and any software related issues (OS, 3rd party applications such as Microsoft Office, update/configure Outlook). Network cabling. Assist with maintaining PC inventory and staff assignments (hardware). Malware and antivirus removal and strategies/tactics of what it is and how to remove it. Assist system administrator with server and switch monitoring for any error etc. Monitored help desk ticketing system. Setup PC’s for new users.

Astoria, Ny

Installed computer hardware such as routers, printers, and Wi-Fi cards when needed.Installed three desktops and set up networks for owner in store, home and family member’s house.Set up remote access security surveillance systems with help from associate, which enabled owner to observe, while at home, what was taking place in store. Introduced remote access to owner by demonstrating purpose, full use and operation. Priced inventory. Ensured timely delivery. Logged incoming inventory.